Minimum 4 years prior demonstrated experience Remote phone support Exceptional written and oral communication skills Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills Ability to absorb and retain information quickly Ability work independently with minimal supervision Sitting for extended periods of time General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers) Software application required to support Windows 10 MS Office (versions 2016/O365) MS Outlook (versions 2013/16/ O365) Intune & Webmail Cisco Jabber / Meeting Place Active Directory / Active Roles / Quest Password Manager SAP & Maximo password unlock / resets Enterprise\departmental applications specific to NYPA Periodically support other IT Groups as needed | Education & Certifications. Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous/professional manner Access the Footprints ticketing system to create or resolve tickets Ability to RDP into a machine to fix an issue Preform password resets Resolve any VPN access issues Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network) |
Skills.White Plains, NY25 days ago Job Details: Job Title: Service Desk Analyst Location: White Plains, NY Duration: 12+ Months Pay Range: $35.00 to $38.00 Project Overview: This role will field incoming Help Desk requests from end users via both telephone and e-mail in a courteous/professional manner. Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network) Skills: Remote phone support. White Plains, NY30+ days ago The role focuses on delivering high quality customer service, supporting IT Service Management (ITSM) processes, and contributing to the stability and efficiency of desktop, mobile, and related end user technologies. The Desktop Support Analyst provides hands on technical support to end users across the organization, ensuring timely resolution of incidents and service requests. Garden City, NY11 days ago p>Execute and manage scheduled batch jobs (daily, weekly, monthly),Ensure all processing meets operational SLAs and business requirements, Receive and process customer order files via FTP, ensuring accurate distribution to branches and warehouse, Support and monitor EDI transactions (810, 850, 855). Monitor IBM iSeries (AS/400), servers, and peripheral equipment to ensure continuous uptime, Respond to system messages, console alerts, and error conditions promptly, Oversee all input/output processing, including job queues and output queues, Monitor server performance and overall system health. Stony Brook, NY30+ days ago 2601865'',''2601865'',''Lead Programmer/Analyst'',''Lead Programmer/Analyst'',''Administrative & Professional (non-Clinical)'',''Administrative & Professional (non-Clinical)'',''US-NY-Stony Brook'',''US-NY-Stony Brook'',''Communications'',''Communications'',''Full-time'',''Full-time'',''Day Shift'',''Day Shift'',''8:00 AM - 4:30 PM with flexibility based on the operational needs of the department'',''8:00 AM - 4:30 PM with flexibility based on the operational needs of the department'',''Sat, Sun'',''Sat, Sun'',''May 22, 2026'',''May 22, 2026'',''Aug 20, 2026, 11:59:00 PM'',''Aug 20, 2026, 11:59:00 PM'',''$75,101 - $90,669 / Total'',''$75,101 - $90,669 / Total'','''','''',''SL3'',''SL3'',''Stony Brook University Hospital'',''Stony Brook University Hospital'',''false'',''734966'',''734966'',''true'',''734966'',''false'',''Submission for the position: Switchboard Operations Supervisor - (Job Number: 2601865)'',''false'',''734966'',''false'',''true''. Duties of a Switchboard Operations Supervisor may include the following but are not limited to: Oversee day-to-day switchboard operations, including but not limited to staff scheduling, directory maintenance/accuracy; pager allocation and replacement; creating new and updating existing codes; alerts; updating teams and on-call schedules; generating reports upon request. White Plains, NY30+ days ago The role focuses on delivering high quality customer service, supporting IT Service Management (ITSM) processes, and contributing to the stability and efficiency of desktop, mobile, and related end user technologies. Follow ITIL-based processes including Incident Management, Request Fulfillment, Change Management, Configuration/Inventory Management, and Problem Management. White plains- Westchester, NY2 days ago li>The role focuses on delivering high quality customer service, supporting IT Service Management (ITSM) processes, and contributing to the stability and efficiency of desktop, mobile, and related end user technologies. Project Overview - The Desktop Support Analyst provides hands on technical support to end users across the organization, ensuring timely resolution of incidents and service requests.
White Plains, NY25 days ago Support the distribution of RSA Key Fobs, Iron Key Devices, assist customers scheduling video conferences, password resets, software installations, etc. " Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network). In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. |