Minimum 4 years prior demonstrated experience " Remote phone support " Exceptional written and oral communication skills " Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills " Ability to absorb and retain information quickly " Ability work independently with minimal supervision " Sitting for extended periods of time " General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers) Software application required to support " Windows 10 " MS Office (versions 2016/O365) " MS Outlook (versions 2013/16/ O365) " Intune & Webmail " Cisco Jabber / Meeting Place " Active Directory / Active Roles / Quest Password Manager " SAP & Maximo password unlock / resets " Enterprise\departmental applications specific to NYPA " Periodically support other IT Groups as needed | Education & Certifications. " Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous/professional manner " Access the Footprints ticketing system to create or resolve tickets " Ability to RDP into a machine to fix an issue " Preform password resets " Resolve any VPN access issues " Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications " Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network) |
Skills.White plains- Westchester, NY26 days ago To know more about US Tech Solutions, please visit www.ustechsolutions.com . The Service Desk Analyst provides frontline technical support to end users by handling help desk requests through phone and email. White Plains, NY26 days ago strong>Project Overview:- This role will field incoming Help Desk requests from end users via both telephone and e-mail in a courteous/professional manner.
- General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers) Software application required to support.
Decision-Making and Self-Management - Interface and maintain effective communication with business users and other ITS team members when analyzing, updating and resolving cases.
Customer Focus - Demonstrate exceptional customer service skills to exceed customers’ expectations and to minimize escalations by taking ownership of customer reported issues.
White Plains, NY30+ days ago The role focuses on delivering high quality customer service, supporting IT Service Management (ITSM) processes, and contributing to the stability and efficiency of desktop, mobile, and related end user technologies. Follow ITIL-based processes including Incident Management, Request Fulfillment, Change Management, Configuration/Inventory Management, and Problem Management. White Plains, NY30+ days ago The role focuses on delivering high quality customer service, supporting IT Service Management (ITSM) processes, and contributing to the stability and efficiency of desktop, mobile, and related end user technologies. The Desktop Support Analyst provides hands on technical support to end users across the organization, ensuring timely resolution of incidents and service requests. White plains- Westchester, NY2 days ago li>The role focuses on delivering high quality customer service, supporting IT Service Management (ITSM) processes, and contributing to the stability and efficiency of desktop, mobile, and related end user technologies. Project Overview - The Desktop Support Analyst provides hands on technical support to end users across the organization, ensuring timely resolution of incidents and service requests.
West Point, NY17 days ago Time-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old). For each relevant work experience, make sure you include the employers name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement. p>The ITS Help Desk Student Representative's primary job functions will be performed in the ITS Help Desk and 311 Call Center and will involve providing great customer service and technical support to end-users, as well as helping to maintain designated ITS computer labs/classrooms and related equipment, and performing other office and administrative functions as requested. Student must possess general computing skills, basic troubleshooting methodology, proficiency in the Microsoft Office Suite, Microsoft Windows and Mac O/S, strong communication and customer service ethic/skills, and the ability to act efficiently, independently or unsupervised in a busy work environment. White Plains, NY25 days ago Support the distribution of RSA Key Fobs, Iron Key Devices, assist customers scheduling video conferences, password resets, software installations, etc. " Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network). West Point, NY30+ days ago Minimum Qualifications (Screen Out Element): Ability to do the work of a(n) Utility Systems Repairer-Operator (MVO) ~ without more than normal supervision to include repairing and operating Steam and Electric powered chillers and/ or multiple fuel power boilers using specialized equipment to adjust to rigid tolerances, troubleshoot multiple fuel power boilers, manage complex burner controls, and performing repairs as an expert with a high degree of independence. For each relevant work experience, make sure you include the employers name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement. Norwalk, New York30+ days ago ul>Serve as the primary owner of day-to-day management of key technology vendors and implementation partners, including managed service providers, ensuring contractual obligations and service levels are met. Proactively review configuration settings against evolving organizational structures (e.g., delegation of authority updates, new legal entities, personnel changes) to ensure configurations remain accurate and control gaps are mitigated. p>• Provide multichannel remote support, via phone, email, and messaging channels, to global colleagues • Diagnose and resolve incidents and service requests across end-user technologies • Log, categorize, prioritize, and manage tickets in alignment with SLA targets • Escalate complex issues to Level 2/3 teams with clear and thorough documentation • Communicate effectively with clients, managing expectations and providing timely updates • Contribute to knowledge base articles and continuous service improvement initiatives • Participate in structured shift handovers to ensure seamless global coverage. As a member of Point72's Technology team, we encourage and support your professional development from day one-helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity-all while delivering real business impact for our multi-billion-dollar global business. Under the general direction of the Manager of Application Support or designee, this position would maintain an inventory and documentation on software systems, track projects, participate in Cybersecurity reviews and policies, work with City departments to evaluate needs and propose solutions, provide direct support to users as required, monitor and maintain select software systems, does related work as required. Support project coordination and administration activities, including tracking project milestones, providing status updates, and liaising with internal departments to ensure invoices align with technology services provided, and are paid out in a timely manner. White Plains, New York26 days ago Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix; iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America; We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour; iHeartRadio is the #1 streaming radio digital service in America; Our social media footprint is 7 times larger than the next largest audio service; and. The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service. Poughkeepsie, NY30+ days ago p>About Marist University: Founded in 1929, Marist is a comprehensive, independent four-year institution whose signature educational approach blends the liberal arts with pre-professional studies and emphasizes experiential learning to enrich classroom instruction. Essential technical duties include preventative maintenance on infrastructure components, maintaining physical equipment (Servers, UPS, Appliances, and Cabling) as well as ensuring that the institution's digital infrastructure operates efficiently, remains secure, and meets performance expectations. Poughkeepsie, NY30+ days ago Through six schools offering almost 50 majors, Marist cultivates the intellectual growth and well-being of its more than 6,000 undergraduate and graduate students and encourages them to color outside traditional academic lines as they pursue coursework and personal experiences that provide valuable occupational expertise and reflect their individual passions. About Marist University: Founded in 1929, Marist is a comprehensive, independent four-year institution whose signature educational approach blends the liberal arts with pre-professional studies and emphasizes experiential learning to enrich classroom instruction. p>Minimum Acceptable Training and Experience: Either: a) Graduation from high school or possession of a high school equivalency diploma and five (5) years of work experience in which the primary function of the position was using automated spreadsheet and database programs; or (b) a Bachelor's Degree and one (1) year of work experience as described in (a); or (c) a Bachelor's Degree or Master's Degree* in Computer Science, Information Technology, Analytics, Data Science or a closely related field. Inputs, downloads, organizes, and analyzes student data used for instructional purposes using shared accountability and local school databases. |