Online IT Jobs in Cortlandt Manor, NY

Known for their expertise in areas like structured cabling audio-visual systems and network solutions ITG Larson tailors its services to meet the specific needs of businesses and organizations. Provide on-site troubleshooting support for client-reported issues with IP cameras access control intercoms and PoE network devices under the guidance of a senior technician or engineer.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Ability to diagnose, identify and remedy client-side hardware, software, and network related issues • Strong knowledge of Windows and Mac based operating systems, hardware and applications • Knowledge of Enterprise level Antivirus Solutions such as Windows Defender • Solid understanding of networking concepts and technologies including TCP/IP, DHCP, DNS, Scripting/automation of tasks using PowerShell and/or third-party tools • Strong knowledge of user account management in a Microsoft Windows Active Directory environment.

Customer Service:

• Maintain customer relations, address complaints and resolve problems • Update customer with pertinent work order status changes • Ensure all customers' concerns are addressed • Positively impact IT customer relations by proactively working to identify and address sensitive issues • Follow-up with IT teams servicing problems and communication problems and resolution to user as well as department (s) associated with the problem.

Please visit our website - http://www.ryecountryday.org - to learn more about the school's rigorous curriculum, values, and strategic initiatives.

Interested candidates should apply by submitting a resume and cover letter via the following link: https://rcds.workable.com/.

Lead network troubleshooting across DNS, DHCP, VPN, and connectivity layers, with the ability to diagnose issues end-to-end across client, network, and infrastructure. Oversee peripheral (including Cameras infrastructure, printers, access devices etc.) and hardware ecosystems as part of a broader end-user experience strategy.

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Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more. This role owns CRM, Multichannel Marketing (MCM), and Omnichannel Customer Management (OCM) capabilities that enable compliant, personalized, and insight-driven engagement with Healthcare Professionals (HCPs), Healthcare Organizations (HCOs), Key Account Manager (KAMs) and other key stakeholders.

Exceptions or modifications to certain job duties and/or expected schedules may be provided for an employee who needs a reasonable accommodation for a sincerely held religious belief observance or practice that conflicts with the expected schedule for a position, or for an otherwise qualified individual with a disability unless such accommodation poses an undue hardship on our business in accordance with applicable federal, state, and local laws. • Incident Lead • Stakeholder Communication: act as the voice of the incident, providing regular, clear, and high-level status updates to management and stakeholders regarding the current state, estimated time to restoration (ETA), and available workarounds.

The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. This role ensures high‑quality customer support, accurate escalation handling, effective system functionality within ServiceNow, and strong communication across engineering, training, and management teams.

p>The Help Desk Technician will provide hands-on technical support for hardware, software, and mobile devices, assist with Teams and Zoom video conferences, maintain equipment inventory, and document all support activities in the firms ticketing system.

The role requires flexibility for occasional extended hours or shift coverage, as well as periodic travel to other firm offices for support, buildouts, and expansions.

Support the distribution of RSA Key Fobs, Iron Key Devices, assist customers scheduling video conferences, password resets, software installations, etc. " Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network).

li>Software application required to support: Windows 10, MS Office (versions 2016/O365), MS Outlook (versions 2013/16/ O365), Intune & Webmail, Cisco Jabber / Meeting Place, Active Directory / Active Roles / Quest Password Manager, SAP & Maximo – password unlock\resets, Enterprise\departmental applications specific to Client.

• Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous/professional manner.

strong>Project Overview:

• This role will field incoming Help Desk requests from end users via both telephone and e-mail in a courteous/professional manner.
• General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers) Software application required to support.

To know more about US Tech Solutions, please visit www.ustechsolutions.com .

The Service Desk Analyst provides frontline technical support to end users by handling help desk requests through phone and email.

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This includes but not limited to planning, developing, installing, configuring, maintaining, support, and optimizing all local and wide area network hardware and connections, wired and wireless, server and storage, associated software, and communication links.

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