San Bernardino, CA30+ days ago
Additionally, incumbents will oversee management IT service management (ITSM) activities, including the use of Microsoft Configuration Manager and Microsoft Intune for device provisioning, application packaging, patching, mobile device management (MDM), compliance, asset management, and device lifecycle operations; ensures effective execution of incident, request, problem, and change management processes; monitors service performance using key performance indicators (KPIs) and service level agreements (SLAs); and applies Lean, Continuous Improvement, or Six Sigma principles to streamline workflows, reduce waste, and support secure joiner, mover, and leaver processes aligned with a least-privilege access mindset, while supporting team development through coaching, training, cross-functional skill development and performance management. The Auditor-Controller/Treasurer/Tax Collector (ATC) is recruiting for an ATC Supervising Automated Systems Analysts II who will bridge technical execution and people leadership, ensuring endpoint services are delivered securely, efficiently, and consistently while advancing organizational maturity in endpoint management and IT service management practices.