Plans, coordinates, and conducts administrative and operational reviews for instructional services; recommends solutions based on findings; designs, develops, and coordinates implementation and evaluation of instructional administrative and operational systems and procedures; identifies operational needs to improve processes; recommends changes for increased efficiency and effectiveness in office operations and workflow management; participates in the development of new/revised procedures to accommodate changes; participates in the rollouts of new procedures, programs, software, technology, and services; assists with training others on updates and changes; documents existing systems processes, including workflow processes and procedures. Assists the manager/administrator in meeting reporting requirements, functional responsibilities, and objectives; provides responsible and complex administrative support and confidential assistance; relieves the supervisor of a wide variety of clerical, technical, and administrative detail; serves as liaison, and assists with the coordination of services, functions, and activities with other College/District departments, vendors, and outside agencies; facilitates communications between assigned supervisor and others; interacts and relays information, questions, and decisions regarding area of assignment; assists in organizing functions, events, and activities promoted by the College.