Acts as a strategic thought partner and provide expert guidance in leading, conducting, and synthesizing qualitative research projects - including, but not limited to: in person moderated testing, remote moderated & unmoderated testing, surveys, heuristic reviews, benchmark studies, concept testing, online & in-warehouse interviews, ethnographies, and co-creations. This role focuses on understanding the needs of warehouse team members responsible for planning, coordinating, and executing Middle Mile operations, while recognizing how upstream and downstream processes, systems, and decisions influence their day-to-day experiences.