Loan Servicing Specialist I - Operations Generalist United Nations Federal Credit UnionLoan Servicing Specialist I - Operations GeneralistNew York, New York$62,290–$68,000 / yearFull timeCollaborate with Mortgage Originations, Post Closing, Finance, and Member Experience teams to resolve discrepancies, ensure data accuracy, and provide backup support for operational processes throughout the loan lifecycle. Core Loan Servicing Operations:Support loan boarding, escrow setup, payment processing, reconciliations, and loan payoff activities, including validation of loan terms and per diem calculations.
Global Cards Solutions Specialist II - Operations United Nations Federal Credit UnionGlobal Cards Solutions Specialist II - OperationsNew York, NY$62,290 / yearUphold UNFCU’s mission, core values, and guiding principles by consistently demonstrating service excellence and delivering an exceptional experience to members and colleagues, regardless of role or seniority. Review chargeback and arbitration documentation for card fraud cases, determine appropriate action, and collaborate with the Accounting Department to reconcile fraud and dispute accounts.
NewAviation Operations & Support U.S. NavyAviation Operations & SupportGlen Rock, NJKey Responsibilities Support aircraft launch and recovery operations in operational environments; assist with aircraft handling, movement, spotting, and securing of aircraft and equipment on flight decks and flight lines; operate aviation support equipment and systems used in aircraft operations; perform inspections and operational checks before and after equipment use; conduct preventive and corrective maintenance on assigned aviation support equipment; support safety practices including foreign object damage (FOD) prevention and emergency readiness; assist with emergency response and training drills related to aviation operations; support administrative and maintenance control activities as required. Work Environment Work primarily in shipboard and shore station aviation environments, including flight decks, hangar bays, and flight lines; exposure to jet blast, rotor wash, noise, heat, weather, and moving equipment is routine; operations occur in a wide range of climates at sea and ashore and often follow the tempo of flight operations, including nights, weekends, and deployments.
Associate Director, Regulatory (RIM) Business Systems and Operations Daiichi Sankyo, Inc.Associate Director, Regulatory (RIM) Business Systems and OperationsBasking Ridge, NJ$157,920–$236,880 / yearFull timeThe Associate Director, Business Systems & Operations Management will function at various times as a manager of one or more business systems, as a leader of sub-teams or workstreams within larger projects or programs, as a contributor within various systems-related working groups, and as a senior business analyst, as required. The Associate Director, Business Systems & Operations Management is responsible for managing the operational, administrative, and tactical support of assigned business systems; as well as contributing to projects and initiatives that optimize the use of information technology to achieve departmental, divisional, and enterprise business objectives.
NewInterim Director of Facilities and Operations Perennial ResourcesInterim Director of Facilities and OperationsStaten Island, NY$40–$45 / hourTemporaryFull timeDirector, Campus Administration, this senior staff role manages daily facilities services including HVAC, facilities maintainers, housekeeping, and security teams, preventive maintenance programs, as well as serving as the organizational lead for occupational health & safety and emergency response. Non-profit firm seeks a seasoned interim facilities leader to oversee campus-wide operations, maintenance, and strategic planning for buildings, grounds, and infrastructure.
Supply Chain Management Operations Specialist Epitec, IncSupply Chain Management Operations SpecialistEnglewood Cliffs, NJ$35–$40 / hourThis is a key position managing Demand/Supply Chain operations for the company's Regional Home Appliance customers focusing on improving synergies in core areas including: Forecasting, Order Management, Inventory Management, Customer management and reporting. The Specialist works closely with the Sales Teams to review sales and order forecasts, review week-over-week forecast changes, and acts as the point of contact among Samsung Supply Chain Team, the Sales Team, and the Customer.
Clinical Study Manager, Global Clinical Operations Daiichi Sankyo, Inc.Clinical Study Manager, Global Clinical OperationsBasking Ridge, NJ$136,080–$204,120 / yearFull timeCRO Oversight: Responsible for the oversight, performance, and management of CRO(s) and 3rd party vendors (sub-contracted by CRO) to ensure compliance with Daiichi Sankyo’s quality measures and adherence to scope of work within timelines and budget at a task level. Clinical Operations Study Management(Global) has primary accountability for operational execution and delivery of assigned clinical trials, including study level time, cost and quality deliverables.
Clinical Study Manager, Clinical Operations Daiichi Sankyo, Inc.Clinical Study Manager, Clinical OperationsBasking Ridge, NJ$136,080–$204,120 / yearFull timeCRO Oversight: Responsible for the oversight, performance, and management of CRO(s) and 3rd party vendors (sub-contracted by CRO) to ensure compliance with Daiichi Sankyo’s quality measures and adherence to scope of work within timelines and budget at a task level. Clinical Operations Study Management(Global) has primary accountability for operational execution and delivery of assigned clinical trials, including study level time, cost and quality deliverables.
Manufacturing Operations Manager Michael Page USAManufacturing Operations ManagerNew York, NY$110,000–$135,000 / yearFull timeWith more than 50 years of industry leadership, they combine craftsmanship, custom manufacturing, and advanced production technologies to deliver premium products for some of the world's most prestigious projects. The Manufacturing Operations Manager will lead factory operations during a significant growth phase, driving a 2-3x increase in manufacturing capacity while improving flow, throughput, and lead-time performance.
NewProduction Operations Manager - Building Materials - NYC Michael Page USAProduction Operations Manager - Building Materials - NYCBrooklyn, NY$110,000–$135,000 / yearFull timeThis role leads end-to-end operations in a high-mix, made-to-order manufacturing setting, focusing on improving flow, throughput, and lead times. You will scale production capacity while building a structured, empowered leadership team and optimizing constraint-driven processes.
Executive Director, Head of Clinical Supply Planning and Operations SCM Daiichi Sankyo, Inc.Executive Director, Head of Clinical Supply Planning and Operations SCMBasking Ridge, NJ$255,000–$425,000 / yearFull timeAdditionally, as the regional head of DSI (US) CSO, this position will 1) Oversee all the Clinical Supply Operation-related functions in DSI, 2) Ensure alignment between DSI-CSO and TECH Unit sub-functions (Project Lead (CMC), Regulatory Affairs CMC, Process Technology Research, Formulation Technology Research, and Analytical & Quality Evaluation Research), 3) Make the best effort to increase the total performance of the TECH Unit. Responsible for leading all Clinical Supply Operation (CSO)-related activities for oncology and specialty medicine drug candidates from early development to launch and life cycle management of products globally to achieve the business success of Daiichi Sankyo Group and managing the Global-CSO function from Daiichi Sankyo Inc. (DSI).
NewSenior Director, Revenue Operations (CLEAR1 - B2B) CLEAR (clearme.com)Senior Director, Revenue Operations (CLEAR1 - B2B)New York, NY$225,000–$275,000 / yearExamples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile).
NewDirector, M&A Procurement Operations Strategy KPMGDirector, M&A Procurement Operations StrategyNew York, NY$176,320–$433,090 / yearCreate insights related to the clients strategic and financial ambitions, including identifying the underlying value proposition and challenging the clients working capital/cash flow objectives through structured data analyses, identification of operational risks and driving efficiencies. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.
NewHead of Digital Asset Operating Platform – Blockchain-Enabled Operations Fidelity InvestmentsHead of Digital Asset Operating Platform – Blockchain-Enabled OperationsSecaucus, NJRemote$185,000–$400,000This role will lead the design and implementation and ongoing operation of the end-to-end infrastructure for the digital assets fund and portfolio investment services ecosystem, including accounting and valuation, portfolio and fund administration, and transfer agency, integrating blockchain infrastructure with institutional-grade controls, data architecture, and governance across both on-chain and off-chain environments. We are seeking a visionary executive leader to architect, build, and scale the operating platform that will power the future of digital asset investments and on-chain finance — spanning tokenized funds and financial assets, digital asset portfolios, on-chain investments and financial activities, and blockchain-native financial products.
NewTeam Captain on field operations DICK'S Sporting GoodsTeam Captain on field operationsWhite Plains, NY$53,500–$67,500 / yearIncludes developing effective schedules for direct reports and making adjustments as needed to meet athlete traffic demands while also ensuring successful completion of operational and merchandising initiatives. When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc.
NewTraining Support Analyst ECLAROTraining Support AnalystWhite Plains, NYPosition Overview: The Training Support Analyst provides operational and logistical support for the planning, organization, and delivery of technical training pathways and programs that develop workforce capabilities across Client's Operations. The position works closely with training program managers, instructors, and subject matter experts to scope and develop structured learning pathways and workforce development initiatives.
NewOperations Manager MV TransportationOperations ManagerWhite Plains, NY$89,000–$105,000Sufficient technical and hands-on expertise of operating and scheduling software to effectively manage the reservations, scheduling and dispatch functions; Experience in emergency planning protocols; Must be able to work independently and have strong written and verbal skills. Responsibilities: MV Transportation is seeking an Operations Manager will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans.
HR Operations Lead - Hybrid Metuchen - Up to $150K Page GroupHR Operations Lead - Hybrid Metuchen - Up to $150KMetuchen, NJ$125,000–$150,000 / yearFull timeThis is a unique opportunity to own the current platform (UKG) while playing a critical role in a major HR transformation and migration, positioning yourself as a strategic partner to both HR and the business. Serve as the primary HR systems subject matter expert, overseeing the day-to-day administration and optimization of the HR technology ecosystem.
Chief Engineer - Commercial Building and Land TechnologyChief Engineer - CommercialStamford, CTThe Chief Engineer oversees a team of 5–10 engineering and maintenance professionals and serves as the primary technical resource for all building infrastructure, including HVAC, electrical, plumbing, life safety, building automation, and critical support systems. This position provides strategic and hands-on leadership for all building engineering operations, ensuring the highest levels of system reliability, operational efficiency, life safety compliance, and tenant satisfaction.
Lead Support Analyst STAND 8Lead Support AnalystNew York, NY$1–$60 / hourFull timeThe Lead Support Analyst plays a critical leadership role within the Scheduling Platforms group, overseeing the support, stability, and performance of mission-critical scheduling applications used across global media operations. STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.
Manager, HR & Talent Operations - Fashion Apparel JobotManager, HR & Talent Operations - Fashion ApparelNew York, NY$100,000–$125,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Lead HR for a dynamic NYC office where you’ll shape culture, drive employee experience, and enjoy competitive pay, great benefits, and real room to grow!
Marketing Analyst/Coordinator TeleWorld SolutionsMarketing Analyst/CoordinatorNJIn this role, you will play a key part in coordinating cross-functional initiatives, supporting sales and supply chain strategies, managing operational processes, and ensuring alignment across internal teams. You will help maintain the operational rhythm of the business by supporting presentation development, forecasting activities, vendor coordination, administrative functions, and day-to-day project management support.
Ground Operations Specialist SavATreeGround Operations SpecialistWyckoff, NJ$22–$26 / hourFull timeTraining & Development: Hands-on training in all aspects of tree care, including pruning, removals, cable bracing, and equipment operation, with continuing education opportunities. Through our comprehensive tree, shrub, and lawn care, we work hard to make sure our customers have attractive, healthy, and cared-for green spaces to enjoy.
Data center site Engineer Penguin Maintenance and ServiceData center site EngineerNew York, NY$110,000–$135,000 / yearFull timeThe responsibilities of the Site Engineer II are: to contribute to the daily site operation, including creation and modification of site operating procedures, contribute to creation of change management tickets, creation of timely incident reporting, site maintenance and repairs/inspections to help ensure Digital Realty’s data center operations achieve the highest level of availability. Gain a complete understanding of all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
NewProcess Engineer â Pharmaceutical Synerfac Technical StaffingProcess Engineer â PharmaceuticalWhippany, NJ$40–$42 / hourTemporaryContractorBy applying for this job, you agree to receive calls, Al-generated calls, text messages, or emails from Synerfac Technical Staffing and our contracted partners. A contract development and manufacturing organization that specializes in producing topical, semi-solid, and liquid pharmaceutical products for both prescription and over-the-counter markets.
Sony - Pro Repair Depot - Loan and Operations Support ActionLink Services LLCSony - Pro Repair Depot - Loan and Operations SupportParamus, NJ$25–$27.50 / hourThe position also performs data entry within repair management systems and provides general administrative support across the service depot and loan administration functions to ensure efficient daily operations. Manage the full lifecycle of demo loan inventory, including procurement, inventory control, equipment distribution, and maintaining appropriate inventory levels to support business needs.
Founding Customer Operations & Support HadriusFounding Customer Operations & SupportNYAs Hadrius"s first dedicated Customer Operations & Support teammate, you"ll own the operational backbone of our Customer Success function protecting our Account Managers" focus, tracking customer insight/requests alongside their current status, and building the systems and automations that let our CS team scale. To do this, were building the automated back office for financial firms, using AI to analyze millions of data points from emails to text messages, marketing copy, investment accounts, filings, and more to identify regulatory violations.
IT Specialist – Operations & Support Diamond BracesIT Specialist – Operations & SupportBrooklyn, New YorkThis role is hands-on from day one: supporting users, resolving issues, and maintaining IT operations across multiple locations, while gradually expanding into process ownership, documentation, and system improvements . Troubleshoot end-user issues (hardware, software, network, printers).
17738-Technical | Operations Support-NJ Pride Global17738-Technical | Operations Support-NJJersey City, NY$28.15 / hourThe ideal candidate is detail-oriented, highly accurate, and able to collaborate effectively across teams while maintaining a compassionate approach during sensitive situations. The Estate Operations Analyst plays a key role in ensuring the accurate and timely settlement of client accounts following a client’s passing.
Support Operations Data Analyst Counsel AI CorpSupport Operations Data AnalystNY$112,000–$168,000 / yearYoull sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harveys central data team to ensure the org is equipped with the right instrumentation as we scale. Youll build and maintain the dashboards, reports, and feedback loops that tell us whether were hitting our north stars - cSAT, TTR, QA scores, escalation rates - and surface the signal underneath the numbers so we can act on it.
Support Operations Data Analyst HarveySupport Operations Data AnalystNew York, New YorkYou'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it.
IT Specialist – Operations & Support Alfa Dental Support, Inc.IT Specialist – Operations & SupportBrooklyn, NY$65,000 / yearPart timeThis role is hands-on from day one: supporting users, resolving issues, and maintaining IT operations across multiple locations, while gradually expanding into process ownership, documentation, and system improvements . Troubleshoot end-user issues (hardware, software, network, printers).
HR Communications Operations & Support Specialist - Corporate Communications - Vice President Morgan StanleyHR Communications Operations & Support Specialist - Corporate Communications - Vice PresidentNY$120,000–$210,000 / yearWe provide editorial support and strategic guidance to business partners, liaise with the Firm's businesses and departments and senior leadership on internal communications matters, and provide thought leadership and strategic guidance on communications. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries.
HR Communications Operations & Support Specialist – Corporate Communications – Vice President Morgan StanleyHR Communications Operations & Support Specialist – Corporate Communications – Vice PresidentNew York, New YorkWe provide editorial support and strategic guidance to business partners, liaise with the Firm’s businesses and departments and senior leadership on internal communications matters, and provide thought leadership and strategic guidance on communications. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries.
Temp Workplace Operations Support AtriumTemp Workplace Operations SupportNew York, NY$22–$25 / hourThe Temp Workplace Operations Support manages visitor services, mail and package handling, meeting logistics, office supplies, and general office administration while maintaining a professional, organized, and welcoming work environment. Preferred Experience/Skills for the Temp Workplace Operations Support: Previous experience as a Receptionist, Administrative Assistant, Office Coordinator, or in customer experience is preferred.
Trade & Operations Support Strategic EmploymentTrade & Operations SupportJersey City, NJYou'll be responsible for monitoring trading activity and systems, troubleshooting operational issues in real time, and serving as a key point of contact for institutional clients and internal trading teams. As the business continues to grow, they are expanding their trading operations coverage team to ensure seamless support for clients and internal trading desks across extended trading hours.
Operations Support Coordinator Public Health SolutionsOperations Support CoordinatorNY$40,000–$45,000 / yearProgram Description: PHS' Community Health and Nutrition Access Program helps New York residents obtain free or low-cost health insurance coverage, apply for the Supplemental Nutrition Assistance Program (SNAP, also known as Food Stamps), and through our WIC program, provides nutrition education sessions led by WIC nutritionists on healthy eating and physical activity, breastfeeding support, and eWIC cards to purchase nutritious foods. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing direct services to underserved families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services.
Buses Operations Support, Emerging Talent Intern (Fall) Metropolitan Transportation AuthorityBuses Operations Support, Emerging Talent Intern (Fall)Jamaica, NYOur Transportation team ensures that buses are dispatched on time and service is delivered as scheduled, while our Maintenance team is responsible for keeping the fleet safe, clean, and in a state of good repair through regular inspections, servicing, and repairs. OVERVIEW OF DEPARTMENT: The Baisley Park Bus Depot is part of MTA New York City Transit's Department of Buses, providing safe, reliable, and efficient transportation to the riding public.
Support Operations Engineer HarveySupport Operations EngineerNew York, New YorkDesign, build, and maintain AI-assisted tools that improve how support specialists triage, research, and resolve tickets; including agent-facing copilots, knowledge surfacing tools, and response assist features. This role is for someone who deeply understands support operations, has a track record of building AI and automation tooling in production environments, and is energized by making support and human agents better.
Support Operations Engineer Counsel AI CorpSupport Operations EngineerNY$104,000–$156,000 / yearReporting to the Support Operations Manager, with day-to-day direction from the Support Enablement Lead, you will focus on executing and maintaining enablement content across the full learning lifecycle - from onboarding new hires to delivering ongoing training as Harvey's product and processes change. Translate rapid product releases and process changes into clear, digestible learning content quickly and in the right format for the audience - written guides, short videos, live sessions, or self-guided modules.
NewSupport Operations Engineer GIGSSupport Operations EngineerNew York, NY$150,000–$180,000 / yearWhat You Will DoOwn how we interact with our customer and partner end to end, across all channels, from first contact through resolutionIdentify recurring issues and escalation patterns and translate them into actionable improvements for Product, Engineering, and internal processesMaintain and improve the knowledge base and documentation infrastructure that powers our support operation and AI toolsConfigure, optimize, and improve the tooling and workflows the support team runs onWork closely with Technical Support on complex escalations, and with BizOps, Connectivity, and product teams when issues point to something systemicContribute to automation and agentic support initiatives, helping define how AI fits into the support workflowTrack and analyze support data to surface insights, measure performance, and drive continuous improvementWhat We Are Looking ForExperience in a customer-facing or operations role at a tech company, ideally in a B2B or B2B2C environmentStrong analytical mindset, you're comfortable working with data and drawing conclusions from itHigh technical aptitude, you need to be able to understand how products work and learn complex tooling quicklyClear, concise communicator with both customers and internal teamsSelf-directed and comfortable with ambiguity, you don't wait to be told what needs fixingGenuine interest in AI, automation, and how they can make support smarter over timeTelco experience is not required; curiosity isSalary Range: $150000 - $180000 USDBefore You Apply. This role probably isn't a fit if:You need a lot of structure, or layers of process to do your best workYou prefer to specialize narrowly and wait for direction rather than taking initiativeYou're uncomfortable making decisions with imperfect information or wearing multiple hatsYou're looking for a “big company” setup — we're still building many things for the first timeBut if you're excited by the idea of building from zero, working with passion, and leaving your mark on something that matters — we'd love to meet you.
NewSpecialist - System Operations (Weekend Support) Nasdaq IncSpecialist - System Operations (Weekend Support)NJRemoteStrong knowledge of Linux and basic Windows server administration, including the ability to identify and remediate hardware issues using iDRAC, iLO, and related tools, with a working knowledge of server and networking hardware. Reporting to the Director of Systems Operations, this team plays a key role in maintaining highly available infrastructure and driving operational excellence through automation, monitoring, and continuous improvement.
Lead Business Operations Support Specialist EmblemHealth IncLead Business Operations Support SpecialistNew York, NY$77,760–$149,040 / yearLead and support implementations of new processes within operations, interfacing with Product, Accreditation, Provider Network Management and Compliance counterparts as well as overseeing and driving initiatives at the direction of the Tower Leads; oversee ongoing progress. Monitor and oversee business activities of other departments that Operations interfaces with to maintain an end-to-end process view of all products, business, quality and compliance activities and to identify trends that cross-functionally impact the organization.
Operations Analyst / Collateral & Margin Management Support Veterans Sourcing GroupOperations Analyst / Collateral & Margin Management SupportWhite Plains, NYThe ideal candidate will have experience in operations, business analysis, financial services, or process improvement environments and possess strong analytical, reporting, and problem-solving skills. Business Analysis & Process Improvement Collect, analyze, and interpret operational data to identify trends, bottlenecks, and improvement opportunities.
Support Operations Engineer Gigs IncSupport Operations EngineerNY$150,000–$180,000 / yearOur offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity-bridging the traditional world of telecom with modern tech.
Utility Operations Application Support Scylla Solutions LLCUtility Operations Application SupportJersey City, New JerseyThe MWM/EAM Application Support Analyst is responsible for administering, supporting, and optimizing Mobile Workforce Management (MWM) and Enterprise Asset Management (EAM) applications used across utility operations. This role ensures reliable system performance, resolves complex technical issues, supports integrations, and partners with both business and IT teams to maintain high service availability.
Equity Operations Support - VN2785 MarexEquity Operations Support - VN2785New York, NY$75,000–$90,000The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. The Group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers.
NewGlobal Tax Operations Analyst: Client Support & Process EuronextGlobal Tax Operations Analyst: Client Support & ProcessNew York, NY$60,000–$67,000 / yearThis role involves facilitating tax relief requests and offering guidance to clients using the Acupay System. Responsibilities include monitoring requests, providing technical support, and maintaining strong client relationships.
Senior Support Operations Manager Digital Arbitrage IncSenior Support Operations ManagerNYRemote$140,000–$180,000 / yearWhat You Bring to the Team: Own the administration and optimization of Zendesk and related support platforms - designing and maintaining ticket routing, queue structures, workflows, triggers, automations, SLAs, and escalation paths that keep global support operating at peak efficiency. Map and optimize end-to-end support workflows - reducing customer effort, eliminating internal friction, and leading root-cause investigations that drive structural, systemic improvements rather than case-by-case fixes.
Customer Support Operations Manager Kaizen LabsCustomer Support Operations ManagerNew York, New YorkYou'll own the whole operational picture: the escalation paths, the workflows, the support metrics, the onboarding playbooks, and the training that keeps the team sharp, along with the tooling that powers it (including our Intercom and Fin AI stack). 100% coverage across the board: medical through Oxford/United (Gold and Platinum PPO plans), dental through Guardian PPO, and vision through Beam — all fully covered for employees, with 100% coverage for dependents.