Your responsibilities may include:Assisting members by phone and through digital service channels Helping members with online banking, mobile banking, cards, bill pay, and related services Researching and resolving account and transaction questions Reviewing fraud alerts, suspicious transactions, compromised-account notifications, and other potential fraud concerns Contacting members when needed to verify activity or address account security concerns Helping members understand fraud prevention and digital banking security Process member-related forms and keep departmental tracking records and spreadsheets accurate and up to dateTaking ownership of issues and following them through to resolution The role provides a combination of focused, behind-the-scenes operational work and direct member support. Your responsibilities may include:Processing files for daily posting and other assigned operational functions Processing account maintenance requests and electronic transactions Reviewing and processing items such as ACH activity, mobile deposits, account transfers, stop payments, disputes, and other payment services Researching transaction discrepancies, returns, processing errors, and account concerns Reviewing information for accuracy and resolving exceptions Following established procedures, approval requirements, and security controls Coordinating with other departments when additional information or assistance is needed On Member Support DaysYou'll spend more of your day assisting members and responding to account, electronic banking, and fraud-related concerns.