Mental Health Advocate - Full Time University Health Services IncMental Health Advocate - Full TimeBROOKLINE, MAQualifications Requirements Experience & Education: High School Diploma AND a minimum of 3 years of psychiatric experience OR Bachelor's degree in human services field or current student pursuing a Bachelor''s degree AND 1 year of psychiatric experience Other: Excellent interpersonal skills Physical Fitness - Must be able to lift 50 lbs. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.
Mental Health Advocate - Dual Diagnosis, Part Time University Health Services IncMental Health Advocate - Dual Diagnosis, Part TimeBROOKLINE, MAQualifications Requirements Experience & Education: High School diploma AND a minimum of 3 years of psychiatric experience OR Bachelor's degree in human services field or current student pursuing a Bachelor's degree AND 1 year of psychiatric experience Other: Excellent interpersonal skills Physical Fitness - Must be able to lift 50 lbs. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.
HIV Psychosocial Support Advocate The Dimock CenterHIV Psychosocial Support AdvocateRoxbury, MAThe Psychosocial Support Advocate provides psychosocial support services to individuals living with HIV/AIDS. Responsibilities include appointment reminders, accompaniment to appointments, care coordination, and facilitation of support services.
NewMedicare Service Advocate CVS Health CorpMedicare Service AdvocateWork At Home, MA$17–$31.30 / hourThe Member Advocacy Center (MAC Team) is an elite team in Medicare Stars that conducts various high touch omnichannel outreach campaigns to deliver a differentiated member experience that closes gaps in care, provides a human connection with the member and proactively assists in navigating their health plan benefits. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Client Advocate Harbor CareClient AdvocateNashua, NHp>The Job: The Client Advocate plays a critical role in strengthening Harbor Cares client-centered approach by ensuring that client voices are heard, concerns are addressed, and systemic improvements are implemented across all service lines. As a newly established function, this role is responsible not only for case-level advocacy, but also for building and operationalizing systems, processes, and feedback loops that enhance organizational accountability, transparency, and quality of care.
Specialty Pharmacy Medication Adherence Advocate Shields Health SolutionsSpecialty Pharmacy Medication Adherence AdvocateManchester, NHSkills: Strong interpersonal communication skills, ability to work independently and demonstrate good judgement, strong verbal and written communication, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other software programs and able to extract relevant information; strong organizational/administrative skills a must. · Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list.
Per Diem Youth Advocate - Beal Street Residential Program Bay State Community ServicesPer Diem Youth Advocate - Beal Street Residential ProgramHingham, MAOur Youth Advocates are the heart of this mission, working directly with youth to provide support and encouragement in their daily lives. At Bay State Community Services, we believe that everyone deserves access to a safe, caring, and respectful living environment.
HIV Psychosocial Support Advocate Dimock Health CenterHIV Psychosocial Support AdvocateMAThe Psychosocial Support Advocate provides psychosocial support services to individuals living with HIV/AIDS. Responsibilities include appointment reminders, accompaniment to appointments, care coordination, and facilitation of support services.
Community Wellness Advocate Boston Medical CenterCommunity Wellness AdvocateBoston, MA$22.84–$31.97 / hourTheir responsibilities will include: ensuring adequate scheduling of all client's prenatal, postpartum and ultrasound appointments; facilitating access and coordination among social service resources and other internal and external resources; helping coordinate transportation for clients in need via PT-1/Uber; maintaining data on our adolescent pregnant and young parents educational and employment status; co-facilitating Centering Pregnancy and Parenting/Breastfeeding Support/ Adolescent Parent Postpartum Support Groups; creating individualized interdisciplinary care plans that focus on a client's health/education and employment goals and monitoring their progress; problem solving with clients to both accelerate and enhance access to concrete supports; and holding weekly check-ins with clients either in person or virtually. Assists families in addressing and overcoming barriers with a range of concrete supports, including but not limited to: healthcare support services, behavioral health, financial mobility coaching, school-based interventions, early-intervention, child-care and caregiver support, housing, support with utility bills, food, financial entitlements, clothing, transportation, food pantries, violence prevention, social isolation and any other appropriate community resources.
Coordinator, Patient Services NeighborHealth CorpCoordinator, Patient ServicesEast Boston, MA$21.51–$32.26 / hourAssist seniors and disabled patients with enrollment into prescription coverage, specifically Prescription Advantage and Medicare Part D. Thoroughly and accurately assesses and screens patients to determine probable eligibility for a variety of health coverage programs. The Patient Services Coordinator is responsible for assisting with insuring that all eligibility applications are complete, accurate, and processed in a timely manner and that pertinent coverage and other important data is entered correctly into EPIC.
Coordinator, Patient Services NeighborHealth CorporationCoordinator, Patient ServicesEast Boston, MAFull timeAssist seniors and disabled patients with enrollment into prescription coverage, specifically Prescription Advantage and Medicare Part D. Thoroughly and accurately assesses and screens patients to determine probable eligibility for a variety of health coverage programs. The Patient Services Coordinator is responsible for assisting with insuring that all eligibility applications are complete, accurate, and processed in a timely manner and that pertinent coverage and other important data is entered correctly into EPIC.Essential
Patient Services Associate NeighborHealth CorpPatient Services AssociateEast Boston, MA$21–$30 / hourSupports patient experience efforts at the health center, including but not limited to shadowing a variety of positions in different departments, monitoring calls for quality assurance and supporting Patient Experience leadership in various projects. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly every role at NeighborHealth is vital.
Youth Advocate I - Juvenile Justice Eliot Community Human ServicesYouth Advocate I - Juvenile JusticeBrockton, MassachusettsWe foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization. Eliot is seeking compassionate, service-oriented Youth Advocates to work in a staff-secure setting for court-involved youth, ages 13 to 21 within our Juvenile Justice residential network.
Advocate for Boston Children's Hospital Threshold GivingAdvocate for Boston Children's HospitalBoston, MAFull timeBe The Change: Boston Children’s Hospital is dedicated to improving and advancing the health and well-being of ALL children around the world through its life-changing work in clinical care, biomedical research, medical education and community engagement. Why Choose Threshold Giving: Competitive Pay: $25/hour (8 donors) plus uncapped weekly performance bonuses for fundraising.
Patient Service Associate-1 NeighborHealth CorpPatient Service Associate-1MA$21–$30 / hourli>Supports patient experience efforts at the health center, including but not limited to shadowing a variety of positions in different departments, monitoring calls for quality assurance and supporting Patient Experience leadership in various projects. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital.
Patient Experience & Customer Service Coordinator MFM HealthPatient Experience & Customer Service CoordinatorDanvers, MAPart timeThis part-time in office role serves as a key partner to the MFM Management Team and collaborates across all departments, including clinical, administrative, scheduling, billing, provider, and support teams, to ensure patients receive exceptional service throughout their care journey. This individual will monitor patient satisfaction data, oversee the resolution of patient concerns and escalations, identify trends impacting the patient experience, and partner with leadership to implement continuous quality improvement initiatives.
Patient Service Representative UnitedHealth Group IncPatient Service RepresentativeWatertown, MARemote$16.15–$28.80 / hourThe fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. We"re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts.
PATIENT SERVICE REPRESENTATIVE - FLOAT (DENTAL/VISION) Charles River Community HealthPATIENT SERVICE REPRESENTATIVE - FLOAT (DENTAL/VISION)Brighton, MA$20–$26 / hourWe are committed to providing patients with timely access to the right care, at the right place and at the right time, collaborating with other organizations to connect patients with a comprehensive range of services and provide continuity of care, and creating new community partnerships to meet the changing needs of patients and the community. Ensure that all interactions between Administration, Customer Service operations, and patients are professional, helpful, provides empathy and creates an atmosphere of CRCH being a safe place and welcoming place for all community members that enter, call, or seek our services, as a member of the Community Support Service Team.
Senior Patient Service Specialist UnitedHealth Group IncSenior Patient Service SpecialistWatertown, MA$20.38–$36.44 / hourThe fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. We have received recent reports of fraudulent LinkedIn messages and emails alleging or claiming to be sent from UnitedHealth Group, UnitedHealthcare, or Optum Executives.
Patient Services Representative II UnitedHealth Group IncPatient Services Representative IIBoston, MA$20.38–$36.44 / hourp>The fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. As a level II representative, utilizes advanced skill set to perform all duties of the Patient Service Representative I and serves as resource and mentor for lower-level representatives.
Patient Services Representative II Codman Square Health CenterPatient Services Representative IIRandolph, MAThe PSR II is required to provide excellent customer service for patients, staff and providers alike - whether on the phone or during face-to-face interactions, and to ensure a positive patient experience for Codman Square Health Center's patients and their families. Responsible for scheduling same day and follow up appointments, conducting appointment reminder calls, putting patients on recall list, processing patient no shows and cancellations, and performing end of day reconciliations.
Associate Director, Program Management – Patient Support Services – Remote IQVIAAssociate Director, Program Management – Patient Support Services – RemoteNorthborough, MassachusettsRemoteThe Program Associate Director of Patient Access and Support Services works with Leadership and Program team to effectively oversee the programs and manage Client relationship. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.
Patient Financial Services Coordinator Daley and AssociatesPatient Financial Services CoordinatorBoston, MARemoteServing as the key liaison between clinical teams, patients, and payers, you will ensure timely authorizations, accurate billing, and complete financial readiness throughout the transplant or IEC journey. 1+ years of relevant experience in a healthcare setting (hospital, clinic, physician’s office), including registration, billing, or financial counseling (internships included).
Pharmacy Patient Liaison - Mail Order Specialty Pharmacy Boston Medical CenterPharmacy Patient Liaison - Mail Order Specialty PharmacyRandolph, MA$26.92–$37.74 / hourBMC Specialty Pharmacy will provide patients who require specialty drugs a comprehensive service program that includes an on-site pharmacy staffed with a care team that includes: Pharmacists, Pharmacy Technicians and Pharmacy Liaisons. Excellent interpersonal skills to provide superb personalized customer service and to instill confidence and to advocate for patients; ability to explain required information to customers in a comprehensible manner.
Senior Product Manager - Patient CRM Veeva Systems IncSenior Product Manager - Patient CRMBoston, MA$120,000–$200,000 / yearYou will collaborate with the wider Vault CRM PM team to ensure the core platform, including AI agents, mobile capabilities, and data architecture, evolves to meet the unique, highly sensitive requirements of Patient Support Programs (PSPs) and Patient Services. You will act as the subject matter expert and advocate, driving a dedicated roadmap that bridges the gap between traditional CRM functionality and specialized patient engagement, adherence, and enrollment workflows.
Regional Manager - Patient Services Alnylam Pharmaceuticals IncRegional Manager - Patient ServicesMARemote$129,700–$175,500 / yearThe US Patient Services Regional Manager is a critical component of the commercial strategy and responsible for developing and leading a regional team of Case Managers that will provide access and therapy management services for Alnylam's portfolio of products. Stay abreast of the changing conditions in the market to ensure that all patient service's activities reflect actual business/organizational needs while meeting the needs of the target audience and maintaining highest quality of service.
Medical Director, EP, Medical and Patient Safety Gateway RecruitingMedical Director, EP, Medical and Patient SafetyBoston, MAAs the clinical voice of the physician and patient, the Global Medical Director will partner with Clinical Research, Research and Development (R&D), Quality, Regulatory Affairs and Commercial teams to support innovation, clinical evidence generation, product development and patient safety. Partner with Clinical Research, Clinical Evidence, Quality, Regulatory Affairs, R&D, Marketing and Business Development teams to support product strategy and medical decision-making.
Patient Support Manager, Market Access (New England) Agios Pharmaceuticals IncPatient Support Manager, Market Access (New England)MA$110,029–$165,044 / yearli>The current base salary range for this position is expected to be between $110,029 and $165,044 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators. Exceed in delivering positive patient experience by assessing patient needs and develop action plans that identify and troubleshoot future access barriers to support treatment initiation and ensure continuation of the patient's treatment journey.
Patient Service Representative Lahey Hospital and Medical CenterPatient Service RepresentativeBoston, MA$20.50–$25.50 / hourCustomer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
Patient Navigator, Center for Neuroinclusive Oncology Dana-Farber Cancer Institute IncPatient Navigator, Center for Neuroinclusive OncologyBOSTON, MA$61,900–$66,100 / weekProvides navigation support for underserved patients who are referred to a disease center for follow up, including diagnostic and/or treatment support services to expedite diagnosis Provide navigation support for underserved patients with cancer-related concerns by interacting with the patient to identify and resolve barriers to receiving cancer care through an early identification strategy Act as a patient advocate, liaison and point of contact for patient and providers Researches best practice models/evidence-based patient navigation program design frameworks Provides navigation support to include: Assessment of patient's health related social needs; leveraging internal and external community resources; accompanying a patient and family members to DFCI and/or BWH appointments as necessary; ensuring follow-up on all referrals (internal and external) Prepares patients for use of Telehealth services Facilitates scheduling of interpreter services Coaches/prepares patients and family prior to visit with care team Tracks and follows patient interactions via appropriate documentation policies and procedures Work with clinical and research staff to track metric on resolution of care outcome Engages in program evaluation efforts and submits reports as necessary Identifies system and/or organizational barriers to care and recommends strategies to improve access Collaborates with Dana-Farber Cancer Institute disability access initiatives leadership and staff Works closely with appropriate staff throughout the healthcare system to improve patient care outcomes KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Experience conducting outreach in developing strategies to overcome barriers to care a plus Knowledge of the communities served the local health system and community resources a plus Excellent communication and organization skills Ability to maintain patient confidentiality at all times Ability to follow documented policies and protocols for all patient interactions/contacts Strong attention to detail Ability to work independently, as well as in groups Ability to work in multiple settings, e.g. Job Ref:JR-3371 Location:450 Brookline Ave, BOSTON, MA 02215 Category:Administration Support/Customer Service Employment Type:Full time Work Location:Hybrid: 2-3 days onsite/week Salary/Pay Rate:$61,900.00 - $66,100.00 per year Overview The Patient Navigator helps patients and their families access the health care delivery system through outreach, follow-up, support, education, communication, and resources.
patient service representative Lahey Hospital and Medical Centerpatient service representativeBoston, MA$20.50–$25.50 / hourli>Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
Senior Director, Patient Services, Rare Diseases ImCheck Therapeutics SASSenior Director, Patient Services, Rare DiseasesCambridge, MA$232,500–$310,000 / yearOversee Rare Disease patient support operationsincluding external hub performance, Rare Disease Patient Access Teams, and Rare Disease Patient Education Liaisonsto ensure consistent, high-quality service delivery tailored to complex patient journeys. Director oversees the day-to-day management and optimization of Rare Disease patient service offeringsincluding leading the Director of Patient Access Managers, the Director of Patient Education Liaisons, the Rare Disease external hub operations, and our Patient Assistance and Co-Pay programs.
NewDirector, Patient Services, Neuroscience ImCheck Therapeutics SASDirector, Patient Services, NeuroscienceCambridge, MA$177,000–$260,000 / yearThis role is also responsible for developing patient services training for internal Ipsen stakeholders, serving as a liaison to field sales and reimbursement teams, and ensuring the organization has the tools and resources needed to deliver a best-in-class patient experience. This role serves as a subject matter expert in patient access and reimbursement services, working closely with Commercial leadership and cross-functional partners to develop strategies and solutions that support Ipsen's patient access objectives.
Patient Services Coordinator - Optometry Fenway HealthPatient Services Coordinator - OptometryBoston, MA$21.54–$23.69 / hourLGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East. The Patient Services Coordinator is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling and patient flow, collection of daily cash and audit procedures, and opening/closing the receptionist station daily.
Multi Clinic Patient Navigator Brigham and Women's HospitalMulti Clinic Patient NavigatorBoston, MA$23.34–$33.37 / hourResponsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.
Patient Navigator Complex Care Coordinator Brigham and Women's HospitalPatient Navigator Complex Care CoordinatorChelsea, MA$22.22–$31.71 / hourThe Patient Navigator is vital to the team and responsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.
Early Childhood Patient Navigator Brigham and Women's HospitalEarly Childhood Patient NavigatorBoston, MA$23.34–$33.37 / hourThe Patient Navigator supports families in accessing diagnostic, hearing technology, and Early Intervention services in alignment with Early Hearing Detection and Intervention (EHDI) benchmarks, while reducing barriers and improving caregiver understanding and engagement.". The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.
Patient Care Technician - PCT CCHT - Dialysis Fresenius Medical Care AG & Co KGaAPatient Care Technician - PCT CCHT - DialysisSalem, NHSupports the organization"s commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction, and actively participates in process improvement activities that enhance the likelihood that patients will achieve the organization"s Quality Enhancement Goals (QEP). PURPOSE AND SCOPE: Functions as part of the dialysis health care team in providing safe and effective home dialysis therapy and training for patients under the direct supervision of a licensed nurse under organization policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies.
Patient Service Representative (Hybrid) Lahey Hospital and Medical CenterPatient Service Representative (Hybrid)Boston, MA$20.50–$25.50 / hourli>Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures.
Patient Services Representative-Radiology Emerson HospitalPatient Services Representative-RadiologyConcord, MA$18–$22 / hourMust have the ability to work in a fast-paced environment, i.e., answer phones, give verbal reports, generate paperwork in an organized manner all at the same time as well as working with minimal supervision. Reporting to the Lead Patient Service Representative, the Patient Service Representative(PSR) rotates between the departments: X-Ray, Nuclear Medicine, Ultrasound, CT, and Mammography.
Patient Services Coordinator, Per Diem Fenway HealthPatient Services Coordinator, Per DiemBoston, MAli>Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency. Willingness to contribute towards Fenway's efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.
Patient Services Representative - Front Desk - North Falmouth, MA Dermatology of Cape CodPatient Services Representative - Front Desk - North Falmouth, MAMassachusettsProductivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.
Patient Resolution & Complaints Administrator PrenuvoPatient Resolution & Complaints AdministratorBoston, MA$25–$31.25 / hourSystem Logging: Create comprehensive, high-fidelity files in our central system (PHP), accurately capturing patient details, severity tiers (1-4), sentiment/risk flags, desired outcomes, and supporting documentation. Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives!
Patient Service Representative - BIDMC (40 Hours, Day shifts) Lahey Hospital and Medical CenterPatient Service Representative - BIDMC (40 Hours, Day shifts)Boston, MA$20.50–$25.50 / hourCustomer Service: Ability to provide a high level of customer service to patients, visitors, staff, and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem-solving. The Division of Pulmonary, Critical Care, & Sleep Medicine at BIDMC contains greater than 40 physicians and nurse practitioners who provide comprehensive care for patients with critical illness, chest, lung/airway conditions, and sleep-related disorders.
Patient Service Representative (Remote) Boston Medical CenterPatient Service Representative (Remote)MARemote$20.08–$22.61 / hourESSENTIAL RESPONSIBILITIES / DUTIES: Essential Responsibilities: The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. The Patient Services Rep will handle patient inquiries, scheduling/rescheduling appointments, following-up with patients resolving patient questions/concerns regarding medication reconciliation and refills, and insurance verification and authorization management.
Patient Family Relations Specialist, Float Brigham and Women's HospitalPatient Family Relations Specialist, FloatBoston, MA$58,136–$84,656 / yearDrafts formal responses on behalf of senior clinical and administrative leadership (including the CEO, COO, CM,O and CNO) in writing to patients and families to compassionately relay regret for their perceived poor experience and inform them of how their feedback is being utilized to implement beneficial practice changes. Educates and markets the Center for Patients and Families services to leadership and frontline staff, including patient consultation and intervention, compliment/complaint facilitation, written responses, amenity services, staff training, and patient satisfaction and project improvement support.
Per Diem Patient Services Representative North Shore Community Health IncPer Diem Patient Services RepresentativeSalem, MAReporting to the Site Manager in a very busy office, the Per Diem Patient Services Representative (Front Desk) serves as the first face our patients encounter, ensuring patients are appropriately registered, scheduled, and charged for medical visits to facilitate smooth clinic flow. North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care.
Patient Service Representative Beth Israel Lahey HealthPatient Service RepresentativeBoston, MassachusettsCustomer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
Patient Service Representative - BIDMC (40 Hours, Day shifts) Beth Israel Lahey HealthPatient Service Representative - BIDMC (40 Hours, Day shifts)Boston, MassachusettsCustomer Service: Ability to provide a high level of customer service to patients, visitors, staff, and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem-solving. The Division of Pulmonary, Critical Care, & Sleep Medicine at BIDMC contains greater than 40 physicians and nurse practitioners who provide comprehensive care for patients with critical illness, chest, lung/airway conditions, and sleep-related disorders.
Patient Service Coordinator Lahey Hospital and Medical CenterPatient Service CoordinatorMilton, MA$20.50–$27.59 / hourli>Oral/written Communication: Ability to read and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. Reporting to the Practice Manager or their designee serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication.