Mental Health Advocate - Full Time University Health Services IncMental Health Advocate - Full TimeBROOKLINE, MAQualifications Requirements Experience & Education: High School Diploma AND a minimum of 3 years of psychiatric experience OR Bachelor's degree in human services field or current student pursuing a Bachelor's degree AND 1 year of psychiatric experience Other: Excellent interpersonal skills Physical Fitness - Must be able to lift 50 lbs. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.
Mental Health Advocate - Dual Diagnosis, Part Time University Health Services IncMental Health Advocate - Dual Diagnosis, Part TimeBROOKLINE, MAQualifications Requirements Experience & Education: High School diploma AND a minimum of 3 years of psychiatric experience OR Bachelor's degree in human services field or current student pursuing a Bachelor's degree AND 1 year of psychiatric experience Other: Excellent interpersonal skills Physical Fitness - Must be able to lift 50 lbs. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.
HIV Psychosocial Support Advocate The Dimock CenterHIV Psychosocial Support AdvocateRoxbury, MAThe Psychosocial Support Advocate provides psychosocial support services to individuals living with HIV/AIDS. Responsibilities include appointment reminders, accompaniment to appointments, care coordination, and facilitation of support services.
Specialty Pharmacy Medication Adherence Advocate Shields Health SolutionsSpecialty Pharmacy Medication Adherence AdvocateManchester, NHSkills: Strong interpersonal communication skills, ability to work independently and demonstrate good judgement, strong verbal and written communication, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other software programs and able to extract relevant information; strong organizational/administrative skills a must. · Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list.
Per Diem Youth Advocate - Beal Street Residential Program Bay State Community ServicesPer Diem Youth Advocate - Beal Street Residential ProgramHingham, MAOur Youth Advocates are the heart of this mission, working directly with youth to provide support and encouragement in their daily lives. At Bay State Community Services, we believe that everyone deserves access to a safe, caring, and respectful living environment.
HIV Psychosocial Support Advocate Dimock Health CenterHIV Psychosocial Support AdvocateMAThe Psychosocial Support Advocate provides psychosocial support services to individuals living with HIV/AIDS. Responsibilities include appointment reminders, accompaniment to appointments, care coordination, and facilitation of support services.
Community Wellness Advocate Boston Medical CenterCommunity Wellness AdvocateBoston, MA$22.84–$31.97 / hourTheir responsibilities will include: ensuring adequate scheduling of all client's prenatal, postpartum and ultrasound appointments; facilitating access and coordination among social service resources and other internal and external resources; helping coordinate transportation for clients in need via PT-1/Uber; maintaining data on our adolescent pregnant and young parents educational and employment status; co-facilitating Centering Pregnancy and Parenting/Breastfeeding Support/ Adolescent Parent Postpartum Support Groups; creating individualized interdisciplinary care plans that focus on a client's health/education and employment goals and monitoring their progress; problem solving with clients to both accelerate and enhance access to concrete supports; and holding weekly check-ins with clients either in person or virtually. Assists families in addressing and overcoming barriers with a range of concrete supports, including but not limited to: healthcare support services, behavioral health, financial mobility coaching, school-based interventions, early-intervention, child-care and caregiver support, housing, support with utility bills, food, financial entitlements, clothing, transportation, food pantries, violence prevention, social isolation and any other appropriate community resources.
Coordinator, Patient Services NeighborHealth CorpCoordinator, Patient ServicesMA$21.51–$32.26 / hourAssist seniors and disabled patients with enrollment into prescription coverage, specifically Prescription Advantage and Medicare Part D. Thoroughly and accurately assesses and screens patients to determine probable eligibility for a variety of health coverage programs. The Patient Services Coordinator is responsible for assisting with insuring that all eligibility applications are complete, accurate, and processed in a timely manner and that pertinent coverage and other important data is entered correctly into EPIC.
Coordinator, Patient Services NeighborHealth CorporationCoordinator, Patient ServicesEast Boston, MAFull timeAssist seniors and disabled patients with enrollment into prescription coverage, specifically Prescription Advantage and Medicare Part D. Thoroughly and accurately assesses and screens patients to determine probable eligibility for a variety of health coverage programs. The Patient Services Coordinator is responsible for assisting with insuring that all eligibility applications are complete, accurate, and processed in a timely manner and that pertinent coverage and other important data is entered correctly into EPIC.Essential
Youth Advocate I - Juvenile Justice Eliot Community Human ServicesYouth Advocate I - Juvenile JusticeFramingham, MassachusettsWe foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization. Eliot is seeking compassionate, service-oriented Youth Advocates to work in a staff-secure setting for court-involved youth, ages 13 to 21 within our Juvenile Justice residential network.
Patient Experience & Customer Service Coordinator MFM HealthPatient Experience & Customer Service CoordinatorDanvers, MAPart timeThis part-time in office role serves as a key partner to the MFM Management Team and collaborates across all departments, including clinical, administrative, scheduling, billing, provider, and support teams, to ensure patients receive exceptional service throughout their care journey. This individual will monitor patient satisfaction data, oversee the resolution of patient concerns and escalations, identify trends impacting the patient experience, and partner with leadership to implement continuous quality improvement initiatives.
NewPatient Services Representative II Genoa TelepsychiatryPatient Services Representative IIBoston, MA$20.38–$36.44 / hourScreens all incoming patient inquires (through phone, online/medical record message, or other means) to determine whether those inquiries can be appropriately handled by the Patient Service Representative or if they need to be directed to other team members . As a level II representative, utilizes advanced skill set to perform all duties of the Patient Service Representative I and serves as resource and mentor for lower level representatives.
Senior Patient Service Specialist UnitedHealth Group IncSenior Patient Service SpecialistWatertown, MA$20.38–$36.44 / hourThe fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. We have received recent reports of fraudulent LinkedIn messages and emails alleging or claiming to be sent from UnitedHealth Group, UnitedHealthcare, or Optum Executives.
NewOn-Campus Student Advocate Tufts 2030 Graduate Southern Veterinary Partners LLCOn-Campus Student Advocate Tufts 2030 GraduateMedford, MAacceptAllText":null,"rejectAllText":null,"saveText":null,"settingsText":null,"showNewTexts":false}' >" data-css="[data-component="cookie-banner"] { --a-cookieBannerWidget-wrapper-color: #0000004D; --a-cookieBannerWidget-text-font-weight: 400; --a-cookieBannerWidget-label-font-weight: 600; --a-cookieBannerWidget-text-margin-top: 0px; --a-cookieBannerWidget-text-margin-right: 0px; --a-cookieBannerWidget-text-margin-bottom: 0px; --a-cookieBannerWidget-text-margin-left: 0px; --a-cookieBannerWidget-text-padding-top: 0px; --a-cookieBannerWidget-text-padding-right: 0px; --a-cookieBannerWidget-text-padding-bottom: 0px; --a-cookieBannerWidget-text-padding-left: 0px; }">. Champion Student Engagement: You'll promote awareness and participation in our DVM student programs through networking, email outreach, and attending student meetings.
Patient Services Representative II UnitedHealth Group IncPatient Services Representative IIBoston, MA$20.38–$36.44 / hourThe fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. As a level II representative, utilizes advanced skill set to perform all duties of the Patient Service Representative I and serves as resource and mentor for lower level representatives.
Patient Services Coord. II - New Patient Access Brigham and Women's HospitalPatient Services Coord. II - New Patient AccessBoston, MA$17.71–$24.94 / hourThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Patient Services Coord. II - New Patient Access Mass General BrighamPatient Services Coord. II - New Patient AccessBoston, MassachusettsThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
NewPatient Services Representative II divvyDOSEPatient Services Representative IIBoston, MA$20.38–$36.44 / hourScreens all incoming patient inquires (through phone, online/medical record message, or other means) to determine whether those inquiries can be appropriately handled by the Patient Service Representative or if they need to be directed to other team members . As a level II representative, utilizes advanced skill set to perform all duties of the Patient Service Representative I and serves as resource and mentor for lower level representatives.
Advocate for Boston Children's Hospital Threshold GivingAdvocate for Boston Children's HospitalBoston, MAFull timeBe The Change: Boston Children’s Hospital is dedicated to improving and advancing the health and well-being of ALL children around the world through its life-changing work in clinical care, biomedical research, medical education and community engagement. Why Choose Threshold Giving: Competitive Pay: $25/hour (8 donors) plus uncapped weekly performance bonuses for fundraising.
Patient Services Representative II Codman Square Health CenterPatient Services Representative IIRandolph, MAThe PSR II is required to provide excellent customer service for patients, staff and providers alike - whether on the phone or during face-to-face interactions, and to ensure a positive patient experience for Codman Square Health Center's patients and their families. Responsible for scheduling same day and follow up appointments, conducting appointment reminder calls, putting patients on recall list, processing patient no shows and cancellations, and performing end of day reconciliations.
NewPatient Care Coordinator Injured Workers Pharmacy, LLCPatient Care CoordinatorAndover, MA$22–$25 / hourPart timeAs a specialized home delivery pharmacy focused on workers compensation, we partner with medical professionals, attorneys, and insurance carriers to help injured workers get back on their feet and living full, productive lives. The Patient Care Coordinator serves as the primary point of contact for IWP patients, building trusted relationships and supporting individuals who use our workers’ compensation pharmacy services.
Patient Financial Services Coordinator Daley and AssociatesPatient Financial Services CoordinatorBoston, MARemoteServing as the key liaison between clinical teams, patients, and payers, you will ensure timely authorizations, accurate billing, and complete financial readiness throughout the transplant or IEC journey. 1+ years of relevant experience in a healthcare setting (hospital, clinic, physician’s office), including registration, billing, or financial counseling (internships included).
NewPatient Support Manager, Market Access (Philadelphia / DMV) AgiosPatient Support Manager, Market Access (Philadelphia / DMV)Cambridge, MA$110,029–$165,044 / yearThe current base salary range for this position is expected to be between $110,029 and $165,044 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators. Exceed in delivering positive patient experience by assessing patient needs and develop action plans that identify and troubleshoot future access barriers to support treatment initiation and ensure continuation of the patient's treatment journey .
NewPatient Support Manager, Market Access (South Central) AgiosPatient Support Manager, Market Access (South Central)Cambridge, MA$110,029–$165,044 / yearThe current base salary range for this position is expected to be between $110,029 and $165,044 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators. Exceed in delivering positive patient experience by assessing patient needs and develop action plans that identify and troubleshoot future access barriers to support treatment initiation and ensure continuation of the patient's treatment journey .
Acute Care RN Navigator (Stroke and High Risk Patients) - Case Management Lowell General HospitalAcute Care RN Navigator (Stroke and High Risk Patients) - Case ManagementMelrose, MAIn addition, this role focuses on performing the following Nurse Navigator duties: Focuses on the patient's needs and helps guide the patient through the healthcare system and works to overcome obstacles that are in the way of the patient receiving the care and treatment they require. The RN Navigator serves as a liaison between patients, community resources, and providers and supports a smooth transition from hospital to home with a goal of eliminating and/or reducing readmissions, patient satisfaction, and continuity of care across the continuum.
NewPharmacy Patient Liaison- (BMC Campus) Boston Medical CenterPharmacy Patient Liaison- (BMC Campus)Boston, MA$26.92–$37.74 / hourBMC Specialty Pharmacy will provide patients who require specialty drugs a comprehensive service program that includes an on-site pharmacy staffed with a care team that includes: Pharmacists, Pharmacy Technicians and Pharmacy Liaisons. Excellent interpersonal skills to provide superb personalized customer service and to instill confidence and to advocate for patients; ability to explain required information to customers in a comprehensible manner.
Pharmacy Patient Liaison - Mail Order Specialty Pharmacy Boston Medical CenterPharmacy Patient Liaison - Mail Order Specialty PharmacyRandolph, MA$26.92–$37.74 / hourBMC Specialty Pharmacy will provide patients who require specialty drugs a comprehensive service program that includes an on-site pharmacy staffed with a care team that includes: Pharmacists, Pharmacy Technicians and Pharmacy Liaisons. Excellent interpersonal skills to provide superb personalized customer service and to instill confidence and to advocate for patients; ability to explain required information to customers in a comprehensible manner.
NewPatient Care Coordinator IWP CareersPatient Care CoordinatorAndover, MassachusettsAs a specialized home delivery pharmacy focused on workers compensation, we partner with medical professionals, attorneys, and insurance carriers to help injured workers get back on their feet and living full, productive lives. The Patient Care Coordinator serves as the primary point of contact for IWP patients, building trusted relationships and supporting individuals who use our workers’ compensation pharmacy services.
Senior Product Manager - Patient CRM Veeva Systems IncSenior Product Manager - Patient CRMBoston, MA$120,000–$200,000 / yearYou will collaborate with the wider Vault CRM PM team to ensure the core platform, including AI agents, mobile capabilities, and data architecture, evolves to meet the unique, highly sensitive requirements of Patient Support Programs (PSPs) and Patient Services. You will act as the subject matter expert and advocate, driving a dedicated roadmap that bridges the gap between traditional CRM functionality and specialized patient engagement, adherence, and enrollment workflows.
Regional Manager - Patient Services Alnylam Pharmaceuticals IncRegional Manager - Patient ServicesMARemote$129,700–$175,500 / yearThe US Patient Services Regional Manager is a critical component of the commercial strategy and responsible for developing and leading a regional team of Case Managers that will provide access and therapy management services for Alnylam's portfolio of products. Stay abreast of the changing conditions in the market to ensure that all patient service's activities reflect actual business/organizational needs while meeting the needs of the target audience and maintaining highest quality of service.
Medical Director, EP, Medical and Patient Safety Gateway RecruitingMedical Director, EP, Medical and Patient SafetyBoston, MAAs the clinical voice of the physician and patient, the Global Medical Director will partner with Clinical Research, Research and Development (R&D), Quality, Regulatory Affairs and Commercial teams to support innovation, clinical evidence generation, product development and patient safety. Partner with Clinical Research, Clinical Evidence, Quality, Regulatory Affairs, R&D, Marketing and Business Development teams to support product strategy and medical decision-making.
RN Clinical Nurse Leader - Digestive Health - Patient Safety - Full Time SolutionHealthRN Clinical Nurse Leader - Digestive Health - Patient Safety - Full TimeManchester, NHCollaborates with the Center for Clinical Excellence to maintain population/unit level metrics and dashboards; uses metrics with work teams to identify areas of opportunity and facilitates process and patient outcome improvements. Unit Based Analyst/System Analyst/Risk Anticipator: Leads and/or participates in systems review to quality of patient care delivery and at the individual level to critically evaluate and anticipate risks to patient safety with the aim or preventing medical error.
Patient Service Representative Lahey Hospital and Medical CenterPatient Service RepresentativeBoston, MA$20.50–$25.50 / hourCustomer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
Senior Director, Patient Services, Rare Diseases ImCheck Therapeutics SASSenior Director, Patient Services, Rare DiseasesCambridge, MA$232,500–$310,000 / yearOversee Rare Disease patient support operationsincluding external hub performance, Rare Disease Patient Access Teams, and Rare Disease Patient Education Liaisonsto ensure consistent, high-quality service delivery tailored to complex patient journeys. Director oversees the day-to-day management and optimization of Rare Disease patient service offeringsincluding leading the Director of Patient Access Managers, the Director of Patient Education Liaisons, the Rare Disease external hub operations, and our Patient Assistance and Co-Pay programs.
NewPatient Navigator Care Coordinator Brigham and Women's HospitalPatient Navigator Care CoordinatorSomerville, MA$22.22–$31.71 / hourThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. We're seeking a compassionate, resourceful professional who excels at building relationships, navigating complex healthcare environments, and helping patients access the care and support they need.
Patient Support Manager, Market Access (New England) Agios Pharmaceuticals IncPatient Support Manager, Market Access (New England)MA$110,029–$165,044 / yearThe current base salary range for this position is expected to be between $110,029 and $165,044 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators. Exceed in delivering positive patient experience by assessing patient needs and develop action plans that identify and troubleshoot future access barriers to support treatment initiation and ensure continuation of the patient's treatment journey.
patient service representative Lahey Hospital and Medical Centerpatient service representativeBoston, MA$20.50–$25.50 / hourCustomer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
Patient Services Representative-Radiology Emerson HospitalPatient Services Representative-RadiologyConcord, MA$18–$22 / hourMust have the ability to work in a fast-paced environment, i.e., answer phones, give verbal reports, generate paperwork in an organized manner all at the same time as well as working with minimal supervision. Reporting to the Lead Patient Service Representative, the Patient Service Representative(PSR) rotates between the departments: X-Ray, Nuclear Medicine, Ultrasound, CT, and Mammography.
Patient Services Coordinator, Per Diem Fenway HealthPatient Services Coordinator, Per DiemBoston, MAAbility to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency. Willingness to contribute towards Fenway's efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.
NewPatient Services Associate Acton Medical Associates, PCPatient Services AssociateActon, MassachusettsThis role is essential to our practice, as the Patient Services Team are the first point of contact for patients arriving for their appointments. Ability to use/learn a multi-line phone and basic computer systems (Word processing, database navigation).
NewCoordinator Patient Services- 40 Hours 6:00 AM- 3:00 PM Lahey Hospital and Medical CenterCoordinator Patient Services- 40 Hours 6:00 AM- 3:00 PMBurlington, MA$18.74–$25.22 / hourJob Description: Beth Israel Lahey Health and Lahey Health Medical Center are devoted to consistently promoting a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in our organization''s WE CARE values which can be reviewed here {insert hyperlink}. Answering general questions about the hospital services, procedures and policies, acting as a resource for both the patient and visitors Help keep the reception area and lobby organized, tidy and clean, ensuring a welcoming environment for all.
Patient Services Representative Harbor CarePatient Services RepresentativeNashua, NHThe Patient Services Representative plays an important role in supporting Harbor Care's mission by serving as the primary contact for new and established patients accessing Harbor Care services, while providing excellent customer service in a fast-paced, high volume environment. This position is responsible for managing our patients schedules, appointments, information and processing through accurate data entry to ensure timely patient flow, while helping create a safe, supportive, and person-centered environment for our clients, staff, and community partners.
Patient Service Representative UnitedHealth Group IncPatient Service RepresentativeBoston, MA$28.94–$51.63 / hourThe fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve.
Patient Service Representative (Remote) Boston Medical CenterPatient Service Representative (Remote)MARemote$20.08–$22.61 / hourESSENTIAL RESPONSIBILITIES / DUTIES: Essential Responsibilities: The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. The Patient Services Rep will handle patient inquiries, scheduling/rescheduling appointments, following-up with patients resolving patient questions/concerns regarding medication reconciliation and refills, and insurance verification and authorization management.
NewPatient Services Coord. II Brigham and Women's HospitalPatient Services Coord. IIBoston, MA$17.71–$24.94 / hourResponsibilities include coordinating patient appointments, supporting clinical operations, assisting with surgical scheduling, obtaining authorizations for advanced treatments, and ensuring a seamless patient experience. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.
Dental Patient Services Coordinator - Per Diem Fenway HealthDental Patient Services Coordinator - Per DiemBoston, MAUnder the direction of the Dental and Optometry Administrative Supervisor, the Patient Services Coordinator I is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling, managing patient flow, collection of daily cash, and opening and closing the receptionist station daily. At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position response to inquiries.
Dental Patient Services Coordinator Fenway HealthDental Patient Services CoordinatorBoston, MA$21.54–$23.69 / hourUnder the direction of the Dental and Optometry Administrative Supervisor, the Patient Services Coordinator I is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling, managing patient flow, collection of daily cash, and opening and closing the receptionist station daily. At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position response to inquiries).
NewPatient Service Representative - Radiology Lahey Hospital and Medical CenterPatient Service Representative - RadiologyBoston, MA$20.50–$27.59 / hourCustomer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
Patient Service Representative Beth Israel Lahey HealthPatient Service RepresentativeBoston, MassachusettsCustomer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.