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The role is responsible for identifying potential or existing drug‑related issues, taking proactive action to prevent or resolve them, and partnering closely with medical staff to develop and implement pharmaceutical protocols. Direct the development, implementation, and ongoing management of specialty pharmacy services; monitor program performance and report to pharmacy leadership.

<h1>Find your calling at Mercy!</h1>Responsible for the coordination, and implementation of Specialty Pharmacy Services at an assigned location. Ensure that all local, state and federal rules and regulations are followed in Mercy Pharmacy Services (MPS) Company 80 locations. Responsible for identifying potential and existing drug-related problems and taking appropriate actions to prevent or resolve them. Work closely with the medical staff to design and implement pharmaceutical protocols. Facilitates the development and ongoing management of systems that promote desirable patient outcomes using safe, cost-effective medication therapy. Ensures the efficient utilization of resources to meet productivity and financial goals. Supports a compliant and effective 340B drug program. Coordinates specialty pharmacy services in collaboration with other pharmacy managers. Designs, implement and coordinates appropriate marketing programs to attract and maintain customer business. Inspires a shared vision, demonstrating the value of change and presenting it to co-workers with enthusiasm. Model’s professional standards, having a positive attitude, and engaging co-workers to become leaders of change. The Manager-Specialty Pharmacy encourages the heart of co-workers by providing both public and private recognition and connecting on a personal level with those that they serve. Holds direct and indirect care providers accountable for their professional responsibilities and adherence to regulatory guidelines. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.<h1>Position Details:</h1><div><h1>Manager – Specialty Pharmacy</h1>Location: Mercy Northwest Arkansas<h2>Overview</h2>The Manager–Specialty Pharmacy is responsible for the coordination, oversight, and implementation of Specialty Pharmacy Services at the assigned location. This leader ensures full compliance with local, state, and federal regulations across Mercy Pharmacy Services (MPS) Company 80 sites. The role is responsible for identifying potential or existing drug‑related issues, taking proactive action to prevent or resolve them, and partnering closely with medical staff to develop and implement pharmaceutical protocols. This position also supports the development and ongoing management of specialty pharmacy systems and workflows.<h2>Key Responsibilities</h2><h3>Safety & Risk Management</h3><ul><li>Maintain strict confidentiality of patient, visitor, and coworker information and comply with all HIPAA Privacy Rule standards.</li><li>Adhere to Mercy and departmental policies related to risk management, safety, medication use, security, fire safety, and infection control.</li><li>Ensure compliance with all federal, state, and local laws, rules, and regulations.</li><li>Use internal and external data to continuously improve pharmacy operations.</li></ul><h3>Pharmacy Services</h3><ul><li>Direct the development, implementation, and ongoing management of specialty pharmacy services; monitor program performance and report to pharmacy leadership.</li><li>Lead initiatives involving technology, staffing models, scheduling, and formulary management that enhance pharmacy service levels.</li><li>Develop and implement targeted pharmacy operational practices that improve patient care, safety, and cost‑effectiveness.</li><li>Coordinate identification, resolution, and communication of pharmacy operational issues with other departments.</li><li>Provide Medication Therapy Services, including patient assessment and clinical recommendations regarding medication selection, dosing, scheduling, contraindications, and interactions.</li><li>Collaborate with medical staff to clarify orders and optimize drug therapy.</li><li>Develop and update policies, procedures, and training materials for pharmacy programs and pharmaceutical care.</li><li>Coordinate 340B pharmacy programs at eligible sites.</li><li>Align specialty pharmacy services with Ministry‑wide initiatives.</li><li>Provide accurate drug information to physicians, pharmacists, nurses, and other healthcare professionals.</li><li>Ensure compliance with REMS programs and Limited Distribution Drug (LDD) requirements, including enrollment, renewals, training, and reporting.</li><li>Ensure all coworkers are trained on REMS/LDD risks, monitoring, dispensing, and documentation requirements.</li></ul><h3>Orientation, Training & Development</h3><ul><li>Participate in the orientation and training of pharmacists, technicians, residents, students, and technical support staff.</li><li>Develop and present educational materials to enhance pharmacy coworkers’ knowledge and skills.</li><li>Respond to complex pharmacy operations inquiries.</li><li>Maintain professional competence through ongoing development and involvement in activities that advance pharmacy practice.</li><li>Monitor pharmacy operational performance through monthly review of financial statements.</li></ul><h3>Quality, Performance Improvement & Regulatory Compliance</h3><ul><li>Participate in quality improvement and patient safety initiatives, especially those related to medications and pharmacy operations.</li><li>Review and verify the work of pharmacy coworkers to ensure accuracy, compliance, and completeness.</li><li>Ensure compliance with Board of Pharmacy requirements and other accrediting or regulatory agencies.</li><li>Demonstrate understanding of patient and workplace safety principles by preventing errors, reporting concerns, and supporting safe practices.</li><li>Maintain knowledge of DME POS, HIPAA, OSHA, and other regulations guiding pharmacy and healthcare operations.</li><li>Track and audit compliance with all applicable jurisdictional laws and regulations.</li><li>Respond to detected risks, incidents, or compliance concerns and take corrective action to prevent recurrence.</li></ul><h3>Leadership</h3><ul><li>Delegate appropriately and hold coworkers accountable to policies, standards, and expectations.</li><li>Promote a positive, healthy work environment that supports clinical excellence and strong training practices.</li><li>Participate in hiring, performance management, evaluations, and staff development.</li><li>Develop and maintain policies and procedures that support pharmacy operations.</li><li>Give and receive constructive feedback in a timely manner.</li><li>Serve as a role model and mentor to pharmacy staff.</li><li>Participate in departmental and regional budgeting processes.</li><li>Perform other duties as assigned.</li></ul><h2>Qualifications</h2>Education:<ul><li>Bachelor of Science in Pharmacy and/or Doctor of Pharmacy (PharmD)</li></ul>Licensure:<ul><li>Eligible for or possess current applicable state Pharmacist licensure(s)</li></ul>Experience:<ul><li>Minimum of 3 years of experience in an ambulatory or retail pharmacy setting</li><li>Minimum of 3 years of management experience</li></ul>Certification:<ul><li>State Board of Pharmacy Medication Therapy Services Certificate (where applicable)</li></ul>Skills & Competencies:<ul><li>Strong clinical knowledge across all age groups served</li><li>Effective communication and interpersonal skills</li><li>Ability to demonstrate empathy, warmth, and professionalism</li><li>Strong investigative, analytical, and problem‑solving skills</li><li>Excellent judgment, attention to detail, and follow‑through</li><li>Ability to manage stress, adapt to change, and maintain awareness of how decisions affect others</li></ul></div><h1>Why Mercy?</h1>From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 185 years. It began with an Irish woman named Catherine McAuley, who wanted to help the poor women and children of Dublin. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill her dreams. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to poor women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, the first religious order not bound to the rules of the cloister, whose Sisters were free to walk among the poor and visit them in their homes. By the time Catherine died in 1841, there were convents in Ireland and England, and in 1843, the Sisters of Mercy came to the United States. In 1871, they traveled to St. Louis and from there throughout the Midwest, beginning what would, today be known as Mercy. Mercy, named one of the top five large U.S. health systems in 2018, 2017 and 2016 by IBM Watson Health, serves millions annually. Mercy includes more than 40 acute care and specialty (heart, children’s, orthopedic and rehab) hospitals, 800 physician practices and outpatient facilities, 44,000 co-workers and 2,100 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In addition, Mercy's IT division, Mercy Technology Services, supply chain organization, ROi, and Mercy Virtual commercially serve providers and patients in more than 20 states coast to coast.

Mercy

Manager-Specialty Pharmacy - Mercy NWA

Analysis Skills

Biotech and Pharmaceutical

Budgeting

Business Operations

Clinical Support

Communication Skills

Continuous Improvement

Cost Effectiveness Analysis

Detail Oriented

Develop and Maintain Customers

Drug Development

Drug Dispensing

Drug Therapy

Durable Medical Equipment

Federal Laws and Regulations

Financial Statements

Fire Safety

Follow Through

Formulary

HIPAA (Health Insurance Portability and Accountability Act)

Healthcare

Infection Control

Interpersonal Skills

Leadership

Maintain Compliance

Medications

Mentoring

Nursing

OSHA

Operational Communications

Operational Improvement

Operational Support

Outbound Marketing

Patient Assessment

Patient Care

Patient Confidentiality

Patient Safety

Performance Analysis

Performance Management

Pharmacy

Policy Development

Problem Solving Skills

Procedure Development

Quality Management

Regulations

Regulatory Compliance

Resource Utilization

Retail

Risk Management

Safety/Work Safety

Staff Development

State Laws and Regulations

Systems Administration/Management

Technical Support

Time Management

Training/Teaching

Training/Teaching Materials

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Supporting Harps' Mission Statement – With respect and support from my peers and supervisors, I strive daily to exceed my customers' expectations in an effort to support the Harps' Mission Statement – "Our mission is to provide the best overall value to our customers, building a reputation for competitive prices, product quality and freshness, friendly service and cleanliness.". As a Pharmacist, this is what I do: Pharmacy Department Operations – I supervise and support pharmacy department operations including department readiness, staffing, supervision, price maintenance, policies and procedures, inventory preparation, department financial goals and objectives, department cleanliness, and safe use of equipment and tools.

Pharmacist Summary To deliver more than is expected to my customers by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can, and leaving the customer with an impression so satisfying that no competitor is an acceptable alternative. Pharmacist: What I Do, How I Do It, and Why I do it As a Pharmacist, this is what I do: Pharmacy Department Operations – I supervise and support pharmacy department operations including department readiness, staffing, supervision, price maintenance, policies and procedures, inventory preparation, department financial goals and objectives, department cleanliness, and safe use of equipment and tools. Replenishment & Inventory Procedures – I supervise and support replenishment and inventory processes including ordering, replenishment, receiving, invoicing and accounting, back stock, reclamation and returns, damages and reworks, supply use and inventory preparation. Compliance with Pharmacy Regulations – I supervise and support compliance with all state and federal regulations and requirements pertaining to pharmacy operations, including maintenance of applicable licenses, and completion of required training and education. Adaptability – I am able to adjust myself readily to different conditions. I demonstrate flexibility in the workplace and remain comfortable with change and transition. Coaching/Mentoring – I am a people builder by bringing out the best in people. I recognize and unleash the full potential of others by providing the needed resources, coaching, experiences, and other support. I provide others the opportunity to take risks and learn from their mistakes. Conflict Resolution – I facilitate the resolution of conflict between others. I seek to understand others' viewpoints and effectively balance the competing priorities of different constituencies. I gain agreement between self, others, and third parties. Problem Solving – I clearly define issues upfront and then use critical thinking skills and logic to effectively obtain answers to questions through a conscious and organized manner. Safety/Quality Orientation – I consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others. As a Pharmacist, this is how I do it: Building Relationships – I successfully initiate, develop, and foster relationships with others. I take a personal interest in the interests and ideas of others and treat others fairly, respectfully, and sincerely. I empathize with the emotions of others and consider things from other people's perspectives. Conscientiousness – I demonstrate responsible behavior, thoroughness of work, and dependability. I consistently demonstrate compliance with Harps' policies and procedures, including regular and timely attendance, adherence to dress code and ensuring a safe work environment, and a willingness to complete other duties as assigned. Customer Service/Hospitality - I completely understand what delivering more than expected means in regards to great customer service. I remove any barriers impeding customer service. I actively look for ways to help others by following our SMILE Program guidelines. Integrity – I demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics. I am an honest person. Modeling Cultural Values – I act consistently in accordance with values that are consistent with those of the organization. I model high standards of behavior for others through personal actions and commitment to the organization. Professionalism – I hold myself accountable by demonstrating a "no excuses" approach to my own attitude, performance, and results. I work in the best interest of Harps even when it involves putting individual needs aside. Showing Drive and Taking Action – I act on my own initiative without being prompted. I handle problems with minimal guidance. I make things happen and take action quickly. As a Pharmacist, this is why I do it: Customer Focus – I anticipate and recognize customer needs and remain dedicated exceeding customer expectations. I use customer information to improve products and services. I continually strive to improve customer service. Respecting Others/Citizenship – I encourage an atmosphere of teamwork by own actions. I support others, facilitate their work, and defend them when appropriate. I encourage cooperation and trust within a group. I show a high concern for the rights, values, and worth of others. I treat others fairly and consistently. I give appropriate attention toward the concerns expressed by others by empathizing with their emotions and considering things from their perspective. Supporting Harps' Mission Statement – With respect and support from my peers and supervisors, I strive daily to exceed my customers' expectations in an effort to support the Harps' Mission Statement – "Our mission is to provide the best overall value to our customers, building a reputation for competitive prices, product quality and freshness, friendly service and cleanliness." POSITION REQUIREMENTS:<ul><li>Graduate level pharmacy degree.</li><li>Appropriate state licensure and in good standing with the appropriate Board of Pharmacy.</li><li>Three years previous pharmacy experience preferred.</li><li>Two years previous experience in a retail environment preferred.</li><li>Ability to work a flexible schedule including evening and weekends as needed.</li><li>Ability to communicate clearly and concisely, both orally and in writing.</li><li>Ability to manage effectively in a fast paced environment.</li><li>Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 10 pounds without assistance.</li><li>Frequently reaches overhead and below the knees, including pushing, pulling, bending, stooping, crouching and twisting with or without bearing weight. Squatting, kneeling and climbing may be required occasionally.</li><li>Frequent repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning.</li><li>Stands and/or walks frequently throughout shift.</li><li>Visually locates merchandise and other objects , as well as verifies information, often in small print.</li><li>May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity.</li><li>May be exposed to cleaning solvents or other chemicals.</li><li>Employment at Harps may be contingent upon completion and our evaluation of PEP survey, drug screen, employment reference check and criminal background check</li></ul>

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Manager-Specialty Pharmacy - Mercy NWA Mercy

Pharmacist - 357 - North Dixieland Road - Rogers, AR (Rogers, AR) Harps Food Stores

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