We've raised over $190M from top-tier investors including Lightspeed, Greylock, DST, Unusual Ventures, and individual backers such as Jeff Dean (Chief Scientist, Google DeepMind), Thomas Dohmke (CEO, GitHub), Matt Garman (CEO, AWS), Reid Hoffman (Founder, LinkedIn), and Fei-Fei Li (Professor, Stanford). This role is for a hands-on technical support leader who has supported developer or infrastructure products, understands production incidents from the inside, and is excited to run support on the same agentic technology our customers are buying.