Operational Metrics & Platform Governance: Establish KPIs, dashboards, and governance frameworks for ServiceNow ITSM and ITOM platforms, measuring platform adoption, service reliability, data quality, and operational effectiveness Basic Qualifications8 years of experience in technical project or program management within enterprise IT environments.8 years of experience delivering initiatives across cloud operations, infrastructure, observability, or resilience domains.3 years of experience with Azure and/or GCP platforms.3 years of experience coordinating vendor and managed service provider engagements. Data Center, Remote Office & Facilities Technology Coordination: Coordinate technology work across data center operations, remote office buildouts, and facilities infrastructure, ensuring project schedules, vendor activities, and hardware deployments are tracked and executed in alignment with broader IT programs.