Employee understand and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with Arnot Health. Must possess excellent communicative skills, with the ability to effectively relate to and work with wide cross section of individuals, including Arnot Health personnel, HIV/PCC staff, physicians, as well as patients, families and caregivers and the general public.