2 S Provides general reference and informational services at service desk by: assisting library users in locating materials, performing reader's advisory, explaining library policies and procedures, assisting computer users and providing basic instruction, operating and troubleshooting equipment, responding to complaints and/or compliments, checking materials in and out, placing items on hold, and collecting fines. 4 L Plans, promotes, and implements library programs as needed, either passive or active; plans, coordinates, promotes, and provides community outreach services, including mobile library pop-ups and other off-site library services; collects quotes, price increases, usage statistics, etc.