This includes: Monitoring various listening posts, including complaints, industry litigation, and news publications, to enhance the Company’s compliance with consumer financial protection laws; Performing complaint trend analyses; Reporting compliance, coaching, training, and policy opportunities identified; Working with attorneys from the Corporate Legal Department to counsel the business on how to reduce risk based upon lessons learned; and. Retaining, overseeing, and directing the scope of all work of outside legal counsel in litigation matters (such as negotiating fee arrangements, cost-effective staffing of matters, and setting and executing a litigation strategy to achieve the best possible outcomes).