Builds effective relationships and trust with customers and potential customers by listening to their needs and educating them about how to use and take advantage of the PayCargo system, products and services that are most appropriate to their situation, including but not limited to the different forms of payment, such as Overnight limit, PayCargo Credit, Credit Card, and Ship & Pay. Provide customers with courteous customer experience through email/CRM or over the phone; strives to retain present customers and develop new business by extending professional and efficient service and suggesting additional services and products to serve customers’ needs.