Primary responsibilities include answering inbound calls, scheduling appointments, confirming jobs and appointments, providing accurate information, handling customer complaints, documenting customer interactions, following up with customers, making outbound calls, collaborating with other departments, meeting performance metrics, and participating in staff and management team meetings. Qualifications include a high school diploma or equivalent, proven customer service experience, familiarity with the cleaning and restoration industry, financial reporting skills, leadership skills, mathematical skills, and computer skills.