In this position, you may be the first contact for customers by providing them with quotes and converting them to long-term General Motors Insurance customers and/or you may be assisting them with their post-sales questions and policy changes via a variety of contact methods, which may include inbound and outbound phone calls, email, chat, and text. In this role you will: Provide a high level of support and consultation as it relates to quoting, selling and servicing insurance policies, counseling and providing guidance on matters of protection and coverage, and answering complex questions as it relates to billing, renewals, and endorsements.