Diagnose and resolve hardware, software, network connectivity, and peripheral issues for Windows and macOS computers, mobile devices, printers, and conferencing equipment, using remote support tools and on-site support as needed. Customer Support - Serve as the first point of contact for IT support by phone, email, chat, self-service portal, and in person; log, categorize, and prioritize all incidents and service requests in the IT service management (ITSM) ticketing system.