Cincinnati, OH30+ days ago
p>• Greet visitors and groups • Provide information about Cincinnati Parks • Cash handling, which includes working as a cashier, assisting with set-up and sales, balancing a register, completing night deposits • Respond to customer inquiries via in-person interactions, phone calls, and emails • Resolve customer concerns and complaints promptly and professionally • Direct visitors to appropriate resources for additional information or assistance • Assist with the registration and renewal of park memberships • Provide information about park programs, events, and activities • Process transactions related to program registrations, facility rentals, and merchandise sales • Educate visitors on park rules and regulations to ensure a safe and enjoyable experience • Monitor park areas for compliance with safety guidelines • Report any safety concerns or incidents to the appropriate authorities • Collaborate with maintenance staff to ensure park areas are clean and well-maintained • Report any maintenance issues or hazards to the appropriate department • Work collaboratively with other park staff and departments • Attend team meetings and training sessions as required • Assist with administrative duties such as data entry, filing, and record-keeping • Compile and prepare reports related to customer service activities • Traffic control and preparation for a parking lot on special event days and other occasions as required. • Must be eighteen (18) years of age and a high school graduate and have a valid drivers license • Desired Education and Experience: • Excellent customer service and communication skills • Friendly and approachable demeanor • Ability to handle challenging situations with tact and diplomacy • Basic computer skills for data entry and communication • Flexibility to work weekends, holidays, and evenings as needed • Knowledge or interest in parks and outdoor activities is preferred • Basic math skills • Knowledge of cash control procedures • Ability to use a cash register.