The Customer Service Manager is responsible for leading and continually improving Mahoney's customer service operations to ensure that customer inquiries, concerns, and service requests are handled promptly, accurately, and professionally across all communication channels, including phone, text, email, social media, and the e-commerce platform. The Customer Service Manager serves as a key liaison between customers, store-level management, E-commerce, Marketing, and product-specific subject matter experts to resolve issues and deliver a consistent customer experience.