Professional work involves exercising discretion, analytical skill, judgment and personal accountability and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is: uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelors or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods. Option 1: Experience: Three (3) years of full-time professional* general clerical experience in an office environment, which must include all of the following: Experience processing applications and/or analyzing documents for completeness, correctness, and/or compliance; Experience managing calls and/or responding to difficult customers with tact and diplomacy; Experience working according to detailed policies, procedures, and deadlines; Experience utilizing general PC software applications, including Microsoft Office and Google (e.g.