Manager, Care Operations Angi IncManager, Care OperationsNYRemote$80,000–$125,000 / yearAs part of this team, you'll become an expert in deploying innovative technology and tools (including AI, which is rapidly evolving / disrupting the customer service industry), learn how to harness data to make informed business decisions, and enhance our strategy playbook to scale improvements in how we connect and interact with pros. Enhance our reporting capabilities, working with the Data & Analytics team to build reports, coordinate analyses, and leverage insights to hold external vendors accountable and inform strategic business decisions.
Organizational Services Clinical Care Navigator Lyra Health IncOrganizational Services Clinical Care NavigatorNYOutside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. Identify roadblocks to clinical care options for our clients using Lyra's proprietary software and other methods to connect clients to the ideal treatment, based on specific needs and preferencesIndependently manage a caseload of complex, multi-need clients.
Home Care & DDD Services – Administrative Role Assurance Care & Support ServicesHome Care & DDD Services – Administrative RoleWoodbridge, New JerseyAs a fully insured and licensed medical home health care agency, we offer a wide range of home health care services to families in Middlesex, Atlantic, Gloucester, Warren, Camden, Monmouth, Passaic, Morris, Hudson, Bergen, Burlington, Somerset, Sussex, Ocean, Mercer, Cape May, Cumberland, Union, Essex, Hunterdon, Salem Counties . At Assurance Care & Support Services Inc we take a proactive approach to client care, closely monitoring each client to ensure that we catch and care for any emerging issues before they become emergencies.
Office Manager – Home Care & DDD Services Assurance Care & Support ServicesOffice Manager – Home Care & DDD ServicesIselin, New JerseyAs a fully insured and licensed medical home health care agency, we offer a wide range of home health care services to families in Middlesex, Atlantic, Gloucester, Warren, Camden, Monmouth, Passaic, Morris, Hudson, Bergen, Burlington, Somerset, Sussex, Ocean, Mercer, Cape May, Cumberland, Union, Essex, Hunterdon, Salem Counties . Job Summary The Office Manager will be responsible for overseeing daily administrative operations of the agency, ensuring efficient office management, and supporting staff, caregivers, and clients.
Call Center Agent- Experience Preferred- Bilingual (English/Portuguese/Spanish) Nirvana Healthcare Management ServicesCall Center Agent- Experience Preferred- Bilingual (English/Portuguese/Spanish)West Orange, NJ$17–$20 / hourFull timeJoin our dynamic team at Nirvana Healthcare Management as a Call Care Navigator in our Client Communication Call Center. We are looking for motivated individuals who are passionate about providing excellent customer service and have a keen interest in healthcare.
Relief Call Center Dietetic Assistant (Newark, CA) (Multiple Openings & Shifts) Stanford Health CareRelief Call Center Dietetic Assistant (Newark, CA) (Multiple Openings & Shifts)Newark, NJ$30.68–$34.58 / hourThe Food Services Department is a talented team of culinary and food service professionals devoted to offering patients, visitors, and staff a premium dining experience through locally sourced, sustainable food to support healing and wellness. Skilled in the use of the office equipment including (but not limited to): computers, calculators, telephones (including hands-free headset), fax machines, answering machines, and photocopy machines.
Call Center Service Associate Integrated Resources, IncCall Center Service AssociateNewark, New JerseyContractorThis is Direct Hire with our ClientJob DescriptionSkills Required:3+ years in a large call center with excellent customer service skillsBilingual in Spanish/English is a major plusSome experience in a call center or customer service role within the health insurance industry required. Initiate investigation process based on the nature of the inquiry (claim, member information, benefits, enrollment, appeals, etc.).Utilize available resources to quickly and efficiently resolve or redirect inquiries in accordance with prescribed departmental process.
Call Center Representative I Metroplus Health Plan IncCall Center Representative INew York, NYThe primary responsibilities, include but are not limited to, answering customer calls, proactively working to resolve our members and providers questions and concerns, responding to and documenting all customer encounters, intaking complaints, conducting outreach and retention efforts, assisting with Primary Care Provider (PCP) selections and handling all provider inquiries related to eligibility, claims and authorizations. Required Education, Training & Professional Experience: High School graduation or evidence of having satisfactory passed a High School Equivalency Program; and.
Call Center Telephonic Injury Triage Registered Nurse - FT Evenings Medcor IncCall Center Telephonic Injury Triage Registered Nurse - FT EveningsNYTo preserve our pioneering, entrepreneurial spirit, we impart our values through the ongoing Better@Medcor campaign: encouraging our advocates to make a conscious choice to practice our values, to celebrate and recognize each other via our peer recognition program, and to support one another during tough times. Our nurses must be able to visualize an injury while on the phone and clarify details about the injury while following our propriety algorithms to guide the triage of the injured worker.
Call Center Operations Q1 Technologies, IncCall Center OperationsRaritan, NJJob Description: Contact Center Technology and Process Improvement – Design and drive implementation of contact center operations technology and process changes/enhancements Translate business improvement requirements into operational process changes and SOPs for vendors and/or technical requirements for software development. Work closely with vendors and internal teams on Customer Service initiatives, including quality Management, IVR optimization, Training, work force management, etc.
eService Call Center Asscociate Integrated Resources, InceService Call Center AsscociateNewark, New JerseyContractorThis is Direct Hire with our ClientJob DescriptionSkills Required:3+ years in a large call center with excellent customer service skillsBilingual in Spanish/English is a major plusSome experience in a call center or customer service role within the health insurance industry required. Core Individual Contributor Competencies: Personal and professional attributes critical to successful performance for IndividualContributors: Customer Focus, Accountable, Learn, CommunicateQualificationsEducation/Experience:High school degree or equivalent required.
Medical Call Center Lead Nurture Specialist Allcare PtMedical Call Center Lead Nurture SpecialistBrooklyn, New YorkYou must be able to easily handle a high volume of outbound and inbound telephone calls and work under a front desk manager to keep an organized front desk reception area flowing (without long breaks) * You must feel super comfortable using technology for text messaging, call tracking systems, email, and billing software for collection of copays and credit card systems. We Are a Unique Physical Therapy Consulting Company With Offices In Brooklyn and Miami And Our Brand Has Established Itself As The Only Non-Surgical Pain Elimination Specialists In Brooklyn This is a perfect opportunity for you, only if you have prior experience and skill working specifically with phone tele sales, phone lead nurturing, or a call center using a CRM system and or lead qualification process.
Director, Patient Access/Exp Columbia UniversityDirector, Patient Access/ExpNew York, NY$140,000–$160,000 / yearThe Director, Patient Access and Experience provides strategic and operational leadership for all patient access functions across the Department of Radiology, with full oversight of access operations, the radiology call center, and patient experience initiatives supporting the Columbia Doctors NewYork-Presbyterian Imaging (CDNYPI) and Columbia Doctors NewYork-Presbyterian Advanced Imaging (CNYPAI) joint ventures. By organizing the call center around modalities, the Director ensures scheduling staff develop deep knowledge of exam protocols, preparation requirements, and clinical workflows-resulting in higher scheduling accuracy, fewer patient callbacks, and an improved access experience.
Call Center Representative -(Remote) Stratford Solutions Inc.Call Center Representative -(Remote)New York, NYRemoteSuccess in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines.
Call Center Agent - English (Remote) Stratford Solutions Inc.Call Center Agent - English (Remote)New York, NYRemoteSuccess in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines.
Call Center Representative - English & Spanish (Remote) Stratford Solutions Inc.Call Center Representative - English & Spanish (Remote)Princeton, NJRemoteSuccess in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines.
Contact Center Supervisor Alpaca AudiologyContact Center SupervisorMountain Lakes, New JerseyAdditionally, this highly skilled supervisor will continue to support the PCRs post training by monitoring progress, ensuring goals and expectations are met, answering questions, and providing them ongoing coaching and encouragement. Alpaca Services, LLC, is looking for a motivated and experienced Call Center Supervisor who can coach and inspire both inbound and outbound patient care representatives (“PCR”) in our new Springfield, Missouri center.
Call Center Representative Help at HomeCall Center RepresentativeBrooklyn, New York$22–$24 / hourFull timeOverview: As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. Responsibilities: What You'll Do: Serve as the first point of contact for potential clients via inbound and outbound calls—with an expectation of being on the phone at least five hours per day.
NewCall Center Associate / Telephone Operator Hospital Phaxis LLCCall Center Associate / Telephone Operator HospitalNew York, NYPrevious experience as a telephone operator, hospital switchboard operator, call center representative, receptionist, dispatcher, or in healthcare communications is preferred. This is an outstanding opportunity for candidates with experience in hospital switchboards, telephone operations, call centers, reception, dispatch, or customer service.
Medical Assistant - Call Center Tiburcio Vasquez Health Center IncMedical Assistant - Call CenterNY$23.19–$25.34 / hourAbout TVHC: Tiburcio Vasquez Health Center is a nonprofit community health center dedicated to promoting the health and well-being of our community by providing accessible, high-quality care through the integration of primary care, dental care, WIC support, mental health counseling, community health education, and more. Benefits: We offer excellent benefits, including: medical (100% paid co-payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an Employer match, tuition reimbursement, monthly treats, pet insurance, and more.