Job demands may include reading (documents), detailed work, confidentiality, problem solving, language, reasoning skills, oral communication, written communication, customer contact, ability to effectively present information in one-on-one and small group situations to customers, vendors, and other employees, multiple concurrent tasks, ability to work with constant interruptions, etc. The role supports the Director, Service Operations, in driving business performance in five key areas:1) Service Loyalty and Retention; 2) Customer Experience and Ownership Journey; 3) Aftersales Business Development; 4) Operational Excellence and Dealer Performance; 5) Customer Analytics and Insights.