Des Moines, WA30+ days ago
p>Reporting to the Senior Associate Director of Financial Aid, this position will: - Performs basic to complex data entry using stringent policies and procedures;
- Provides solution-based responses to students regarding their application for financial aid and other items related to financial aid;
- Analyzes data within the Financial Aid systems, customer account, and other resources, and combines that information with trained policies and procedures to assist customers with questions regarding their application for financial aid, disbursement, and continuing eligibility;
- Provides excellent, positive, customer service to individuals over the phone and in person using exceptional English grammar and little to no slang;
- Provides excellent, positive, forward looking, written customer service via email using exceptional English grammar.
Required skills:
- Excellent English language communication skills, both verbal and written;
- Strong computer skills, especially in Word, Excel, and Outlook;
- Strong typing skills (minimum 40 words per minute);
- Demonstrated excellent attention to detail;
- Cannot be in Default on a federal loan.