Under the direction of an Education Credentials Specialist 3, duties of this position include, but are not limited to, the following: Understand, interpret, and employ applicable NYS Education Law, Commissioner's Regulations, and office policies and procedures; Review and evaluate certificate applications in response to inquiries and as requested; remove and correct data entry errors in the TEACH system; Communicate effectively with applicants, colleagues, and stakeholders, both orally and in writing, using a variety of media (telephone, written and electronic correspondence, written and electronic spreadsheets/reports, face-to-face interaction) to provide information regarding certification; Utilize multiple software applications for daily customer service email responsibility and follow established best practices; and. Section 70.4 Transfer to Education Credentials Specialist Trainee 1: Candidates may be eligible for nomination for transfer under Section 70.4 of the Civil Service Law to Education Credentials Specialist Trainee 1 if they are a current NYS employee with one year of permanent competitive or 55b/c service in a title SG-12 or higher AND have standing on the Professional Career Opportunities (PCO) eligible list, Professional Career Opportunities (PCO) Select Titles eligible list, or the Public Administration Traineeship Transition (PATT) eligible list.