Knowledge of civil service and employment practices and procedures; Knowledge of department functions, procedures, policies and organization and of Civil Service rules and regulations, both state and local; Knowledge of the principles, practices and procedures of position classification and compensation; Ability to comprehend and apply language in various collective bargaining agreements; Ability to handle a wide variety and high volume of complex administrative support tasks concurrently while under the pressure of fixed time deadlines; Ability to perform work with speed, accuracy and attention to detail; Ability to make decisions in accordance with established policies and procedures; Ability to independently solve problems within assigned areas of responsibility; Ability to establish and maintain effective working relationships with other City employees, Department Heads, Division Heads and other supervisory employees, members of the Civil Service Commission and the general public; Ability to communicate well with others, both written and verbal; Ability to handle confidential employee and administrative information with tact and discretion; Knowledge of the administration of group health, vision and life insurance programs; Knowledge of the methods for maintaining personnel and payroll records; Ability to obtain one of the following HR certifications within two (2) years of employment: SHRM-CP, HRCI, or PSHRA. These include: New Years Day, Martin Luther King Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the Friday after, Christmas Eve Day, Christmas Day and New Years Eve.