You will lead a 20–38 person team delivering continuous, 24/7/365 IT and high-performance computing services, with accountability for service quality, operational cost, workforce performance and delivery compliance, and serve as the primary operational liaison to senior client leadership, coordinating across system administration, cybersecurity, user support, facilities, infrastructure management and application management teams. At least 10 years of leadership experience in IT service delivery, operations management, managed services or a comparable delivery capability, including leading teams that support a federal client.