Performs receptionist activities and communicates knowledgeably, candidly, and confidently with a wide variety of people in person and by telephone including neighbors, employees, agencies, other city departments, and vendors to provide information and direction on the status of zoning applications, permits, deficiencies of applications, purposes of the land use and platting regulations, and provide accurate explanations of procedures, ordinances, rules and regulations pertaining to land development; demonstrates excellent customer service skills. Sorts, orders, and distributes all incoming inter-office and U.S. mail and processes all outgoing mail; picks up and/or delivers inter-office and outgoing mail at different city locations to ensure prompt mail distribution; operates reproduction equipment to make copies for those requesting copy services.