Oracle Health - Senior Technical Project Manager Career-MoverOracle Health - Senior Technical Project ManagerKansas City, MissouriTo qualify for this role, candidates should have at least 6 years of combined work experience and higher education, with a minimum of 1 year in project/program management and 2 years of experience with Cerner Millennium or clinical work. The Senior Technical Project Manager position in the Learning Services department involves managing train domain projects with a focus on risk management, stakeholder communications, and project interdependencies.
Adjunct Instructor - First Year Writing Seminar EN105 and EN106 PARK UNIVERSITYAdjunct Instructor - First Year Writing Seminar EN105 and EN106Parkville, MOIn some rare cases, instructor candidates holding graduate degrees in closely related disciplines may be approved to teach certain EN prefix courses, provided that they also have 18 hours or more of graduate coursework in English. Course readings expose students to a variety of genres and topics from a range of cultural contexts to promote critical thinking and dialogue.
Tutor II, Writing Center JCCCTutor II, Writing CenterOverland Park, Kansasor Director of Human Resources, or the Dean of Students and Learner Engagement at Johnson County Community College, 12345 College Blvd, Overland Park, KS 66210, 913-469-8500; or to Office for Civil Rights, Kansas City Office, U.S. Department of Education, One Petticoat Lane, 1010 Walnut Street, Suite 320, Kansas City, MO 64106, Telephone: 816-268-0550, Facsimile: 816-268-0559, Email to: OCR.KansasCity@ed.gov. Tutor students through drop-in, by-appointment, semester-long tutoring, embedded, and/or group tutoring (online and/or in-person) in specific subjects or content and course-specific study skills deemed appropriate by the relevant supervisor; build rapport and supportive relationships with students.
Tutor II, Writing Center Johnson County Community CollegeTutor II, Writing CenterOverland Park, KS$18.63–$23.84 / hourPosition Details: Job duties include but are not limited to: Tutor students through drop-in, by-appointment, semester-long tutoring, embedded, and/or group tutoring (online and/or in-person) in specific subjects or content and course-specific study skills deemed appropriate by the relevant supervisor; build rapport and supportive relationships with students. Assist with center-specific projects, including developing and maintaining physical and electronic center resources (i.e., textbooks, anatomical models, microscopes, calculators, and online guides), delivering content-specific workshops, and meeting with students through the Academic Integrity Remediation process.
Senior Manager of Proposal Writing (US State & Local Health and Human Services) MaximusSenior Manager of Proposal Writing (US State & Local Health and Human Services)Kansas City, KSRemoteFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Collaborate with cross-functional teams including sales, marketing, technical experts, and graphic designers to develop comprehensive proposals.
Technical Writer Olin CorpTechnical WriterIndependence, MO$80,300–$102,300 / yearFocus: We are seeking a Technical Writer who will be responsible for creating, revising, and maintaining clear, accurate, and user-friendly documentation that communicates complex technical information to various audiences, including developers, end-users, and stakeholders. This position requires access to ITAR controlled technical data, and as such, employment will be contingent upon the candidate''''s ability to access ITAR controlled technical data pursuant to an export license approved by the Directorate of Defense Trade Controls, if required.
Technical Writer/BA Voyatek IncTechnical Writer/BAKansas City, MO$80,000–$140,000 / yearEmployment decisions include all terms and conditions of employment, including recruitment and hiring, job assignment/placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training. With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider.
Technical Writer II Faith Technologies IncTechnical Writer IIOlathe, KSThe individual will work closely with subject matter experts to observe tasks or processes and study materials and existing documentation to determine procedure and detail. And as "one of the Healthiest 100 Workplaces in America" is focused on the mind/body/soul of team members through our Culture of Care.
NewTechnical Writer UltraSource LLCTechnical WriterKansas City, MOThis position plays a critical role in ensuring our products are supported by high-quality manuals, work instructions, technical literature, and marketing content that enhances the customer experience and supports operational excellence. The ideal candidate has exceptional writing and editing skills, enjoys learning technical products, and can work collaboratively with cross-functional teams to create customer-facing and internal documentation.
Aviation Technical Writer 1 Garmin International, Inc.Aviation Technical Writer 1Olathe, KansasFull timeMust be detail-oriented, possess the ability to work proactively/effectively with minimal supervision, and the ability to prioritize/multi-task in a flexible, fast paced and challenging environment. Research and collect data to write pilot’s guides, quick reference guides, installation manuals, maintenance manuals, and/or service documents.
Training Specialist & Technical Writer - (Data Center Cooling Solutions) nVent Electric PlcTraining Specialist & Technical Writer - (Data Center Cooling Solutions)MORemote$76,000–$141,100 / yearWe provide a broad benefits package with meaningful programs for eligible full-time employees that includes: Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
Aviation Technical Writer 1 Garmin LtdAviation Technical Writer 1Olathe, KSOverview We are seeking a full-time Aviation Technical Writer 1 at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for creating reader-friendly user's guides and installation and maintenance manuals.
Senior Technical Manager, Project Management WSP Global IncSenior Technical Manager, Project ManagementOverland Park, KS$145,000–$185,000 / yearProvide PM leadership for small/medium/large scale/more complex high voltage and EHV Transmission Line projects ensuring support for preparing and overseeing project detailed design, budgets, forecasts, margins and KPIs, monitoring external events and risk contingencies, ensuring satisfactory performance, and managing the contractual obligations to deliver the project or assigned portfolio of assigned project(s) as defined in the contract and client's expectations. The successful candidate will be responsible for managing technical, schedules, quality, and financial aspects of Power and Energy Transmission Line projects, managing and developing client relationships, and marketing WSP's Power Delivery services to existing and new clients.
Enterprise Technical Support Analyst Gainsight, Inc.Enterprise Technical Support AnalystKS$62,000–$66,000 / yearIn this role, you'll play a key role in delivering world-class enterprise technical support to Gainsight's paid support customers by managing a portfolio of enterprise clients and owning complex technical and functional issues end-to-end, from initial report through resolution. This is a great opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys working cross-functionally with teams like Product, Engineering, and Customer Success.
Technical Content Engineer Cboe Global Markets, IncTechnical Content EngineerKansas City, MOThe Associate Technical Content Engineer will utilize DITA content management systems and AI/automation tooling to create, organize, and deliver technical content - including Trade Desk notices, technical specification updates, and internal operational documents - in support of the Global Operations department. Cross-Functional Collaboration and Technical Discovery: Analyze project requirement documents and work with multiple internal teams - including Operations, Engineering, and Compliance - to gather the technical information required to prepare or update internal and external documentation.
Technical Support Analyst WellSkyTechnical Support AnalystOverland Park, KansasThe scope of this job includes the timely resolution of user issues by defining technical problems and working with engineering teams to test, validate, and resolve issues as appropriate through SQL. Document Salesforce cases to accurately reflect complete investigation steps taken with resulting outcomes, next steps, and resolutions while including details of all client communications.
Product Manager, Technical - Solution Design T-Mobile US IncProduct Manager, Technical - Solution DesignOverland Park, KS$103,400–$186,400 / yearThis position supports Tier 1 and Tier 2 solutions, managing fraud, credit, and collections strategy decision engine configurations for both new and existing customers, as well as the supporting technology capabilities and infrastructure that support that product in an Agile driven environment. This position supports Tier 1 and Tier 2 solutions, managing fraud, credit, and collections strategy decision engine configurations for both new and existing customers, as well as the supporting technology capabilities and infrastructure in an Agile-driven environment.
Lead Technical Support Representative Multivac USA Inc.Lead Technical Support RepresentativeKansas City, MOFull timeProvide complex remote technical assistance to Field Service and Spare Parts teams, and customers by diagnosing and resolving a broad range of unique and complex mechanical, electronic, and operational issues using a variety of highly detailed technical documentation, acquired knowledge and personal experience, and drawing on other resources as necessary. This position is responsible for providing remote technical support to internal and external customers concerning complex mechanical, electronic, and operational aspects of machines and serves as a resource for other troubleshooting staff in the diagnosis and resolution of escalated issues.
Lead Technical Support Representative Multivac IncLead Technical Support RepresentativeKansas City, MOProvide complex remote technical assistance to Field Service and Spare Parts teams, and customers by diagnosing and resolving a broad range of unique and complex mechanical, electronic, and operational issues using a variety of highly detailed technical documentation, acquired knowledge and personal experience, and drawing on other resources as necessary. This position is responsible for providing remote technical support to internal and external customers concerning complex mechanical, electronic, and operational aspects of machines and serves as a resource for other troubleshooting staff in the diagnosis and resolution of escalated issues.
Technical Advancement Group Intern - MEP CRB Group, Inc.Technical Advancement Group Intern - MEPKansas City, MOAs an AEC firm, we proudly specialize in industries that inherently carry important social responsibility - we recognize our impact and influence in the communities we serve and pursue corporate responsibility through the lens of people, community, and planet. This internship is ideal for a student interested in MEP systems, energy performance, and building modeling who wants hands-on experience supporting firmwide innovation and technical excellence.
NewSystems Technical Lead Booz Allen Hamilton IncSystems Technical LeadFort Leavenworth, KS$86,800–$198,000 / yearOnsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. You'll maintain and optimize the U.S. Army's constructive simulation toolkit-ensuring mission-rehearsal exercises on offensive, defensive, stability, and civil-support run flawlessly from battalion through echelons above corps.
NewSenior Technical Service Specialist EnerSysSenior Technical Service SpecialistMOPlans, coordinates, and generally supports activities concerned with installing batteries and associated equipment, investigating and resolving customer reports of technical problems with batteries and charging systems, and eliminating future operational or service difficulties by performing the following duties as listed in the Essential Duties & Responsibilities section. Provide technical support to end users through assistance in the selection of the appropriate product and battery technology followed by training on the proper use and maintenance of EnerSys batteries in their applications and then, as needed, help in resolving any application issues that may arise.
NewForward Support Team Technical Lead Booz Allen Hamilton IncForward Support Team Technical LeadFort Leavenworth, KS$86,800–$198,000 / yearOnsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. You'll maintain and optimize the U.S. Army's constructive simulation toolkit-ensuring mission-rehearsal exercises on offensive, defensive, stability, and civil-support run flawlessly from battalion through echelons above corps.
Technical Support Manager (Hybrid) RR Donnelley & Sons CoTechnical Support Manager (Hybrid)Kansas City, MO$85,000–$136,000 / yearWhile maintaining excellence in service delivery and customer relations, you will be integrating with a larger technical team in Kansas City to understand and deploy new technology and provide assistance with any associated projects. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs.
Quality Technical Advisor Westinghouse Air Brake Technologies CorpQuality Technical AdvisorKansas City, MO$68,900–$98,200 / yearThe Quality Technical Adviser (QTA) will demonstrate leadership and technical proficiency in identifying and developing strategies to meet quality objectives (e.g., ensure compliance to drawings and specifications, reduce defects and associated scrap, improve productivity) for assigned product line(s). Prior experience in areas of quality control and assurance such as: New Product Introduction and change management actions impacting component manufacturing operations, including the Production Part Approval Process (PPAP).
Senior Manager, Financial Reporting and Technical Accounting QTS Realty Trust LLCSenior Manager, Financial Reporting and Technical AccountingOverland Park, KSPREFERRED QUALIFICATIONS: • Certified Public Accountant (CPA) or Masters degree in Accounting • Three or more years of public accounting experience • Eight or more years of relevant accounting and/or financial reporting experience • Experience with IFRS accounting and reporting • Past experience includes increasingly progressive responsibility at a large company • Experience with financial reporting platforms such as Wdesk. BASIC QUALIFICATIONS: • Bachelors degree in Accounting • Five or more years of relevant accounting and/or financial reporting experience • Advanced Excel experience • Strong knowledge of US GAAP, as well as experience with technical accounting research • One or more years of management experience.
Construction Site Manager The Vertex Companies, LLCConstruction Site ManagerMA$79,000–$192,000 / yearFull timeResponsible for supporting assigned manager in meeting or exceeding the defined annual budget for the entire practice area (including proactive creation of work product to meet or exceed defined utilization targets, oversight of execution of profitable technical assignments, and communication with clients as assigned or requested). Effectively coordinate with other team members as requested or assigned, able to provide technical work product review, and monitor own progress on assigned tasks or projects, and ensure work product produced by self is consistently high quality.
Commissioning Technical Manager – Substation & Power Generation OlssonCommissioning Technical Manager – Substation & Power GenerationNorth Kansas City, MORequired to compile and submit results, field drawing redlines, review redlines for accuracy, ensure all associated drawings affected by redlines are notated and submitted to engineering teams. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California.
Technical Accounting Manager, Controllership Deloitte Touche Tohmatsu LtdTechnical Accounting Manager, ControllershipKansas City, MO$97,600–$179,900 / yearAs a Specialist Manager, Technical Accounting on the Technical Accounting team, you will be responsible for: Review complex arrangements involving revenue, leases, investments, consolidation, joint ventures, and other topics to identify accounting issues and determine the appropriate accounting treatment in accordance with US GAAP. Support discussion with business leadership, Office of General Counsel, Quality Risk Management, Finance Business Partners, and consultation with National Office Partners, Principals, Managing Directors on complex accounting issues.
Signage & Experiential Technical Designer PopulousSignage & Experiential Technical DesignerKansas City, KansasNo. 1 Most Innovative Company in Architecture by Fast Company No. 1 Firm in Cultural on Interior Design magazine’s Top 100 Giants No. 1 Architecture Firm in Cultural Facilities by BD+C No. 1 Architecture Firm in Convention Centers by BD+C No. 1 Architecture Firm in Performing Arts and Concert Venues by BD+C Find us here - https://populous.com/careers What Your Day Could Consist Of: Draft construction document details, including dimensionality and materiality of design elements, drafting orthographic views, elevations, sections, and 3D views as needed to communicate design features and requirements.
Cleanup Program Technical Support (SKS-215) National Experienced Workforce SolutionsCleanup Program Technical Support (SKS-215)Lenexa, KansasDesign, prepare, oversee and/or review studies and/or technical documents to investigatethe hazardous contaminants to the environment, determine and oversee appropriate cleanup actions, and ensure long- term effectiveness of cleanups. For over 25 years, National Experienced Workforce Solutions (NEW Solutions) has specialized in connecting experienced workers (ages 55+) with full-time and part-time job opportunities that support the critical missions of Federal Agencies across the United States.
Technical Account Manager Multivac IncTechnical Account ManagerKansas City, MOEducation/Experience: An Associate''s Degree or equivalent technical school diploma in electrical or mechanical engineering or similar discipline and two years of experience servicing Multivac equipment; or an equivalent combination of education and experience, Computer Skills: To perform this job successfully, an individual should be proficient in Microsoft Office, particularly Word and Excel, as well as having working knowledge of database applications, ERP systems, and contact management systems. Create detailed reports that identify issues encountered in the field with a defined course of action for resolution and communicate this information to the appropriate cross-functional team(s), including the relevant Regional Service Director(s) and Regional Service Supervisors.
SkillBridge: Construction Technical Representative - Benesch BufferSpringsSkillBridge: Construction Technical Representative - BeneschKansas City, KansasCareer Progression: This role offers significant upward mobility within Benesch, starting as a Construction Technical Representative I and progressing to higher levels, including Construction Technical Specialist and Construction Technical Manager. Benesch , a leading civil engineering and infrastructure firm, has partnered with BufferSprings to offer a hands-on DoD SkillBridge internship for military-connected talent preparing to separate from active duty.
Assistant Director of Career and Technical Education Kansas City Public SchoolsAssistant Director of Career and Technical EducationKansas City, MOPosition Summary: This role is responsible for leading the day-to-day operations of Manual Career and Technical Education School, including oversight of facilities, supervision and evaluation of school personnel, coordination of parental engagement, and the development and implementation of professional learning in collaboration with the Director of Career and Technical Education. Coordinates with personnel, purchasing, payroll, accounts payable, warehouse staff and vendors to obtain all information and process for approval of all documents necessary to maintain accurate fiscal accountability and expenditures of all fund sources to support annual improvement plans.
Commissioning Technical Manager - Substation & Power Generation Olsson AssociatesCommissioning Technical Manager - Substation & Power GenerationNorth Kansas City, MORequired to compile and submit results, field drawing redlines, review redlines for accuracy, ensure all associated drawings affected by redlines are notated and submitted to engineering teams. Required to Generate Commissioning Documentation regarding appropriate energization sequences, switching instructions, system isolation documentation, commissioning testing plans, commissioning test results.
Technical Lead EMC Engineer Garmin InternationalTechnical Lead EMC EngineerOlathe, KSFull timeIn this role, you will be responsible for being a key technical contributor and/or project manager for Electromagnetic Compatibility (EMC) Certification and/or testing related to complicated projects and will serve as a mentor and provides guidance to less experienced EMC engineers. Manage compliance testing for advanced, complex products, including multi-unit systems and multi-market projects requiring coordination with multiple engineering departments and regulatory bodies.
Technical Director, Electrical Engineer - Industrial WSP Global IncTechnical Director, Electrical Engineer - IndustrialOverland Park, KS$140,000–$190,000 / yearWell qualified candidates will demonstrate solid working design knowledge of grounding, lightning and surge protection, lighting, protective relaying, prime and standby generation, low and medium voltage motor control centers and switchgear, medium voltage substations, mission-critical power systems, and UPS systems. Lead larger-scale electrical engineering projects ensuring contributors know what they are required to do and by when, preparing and overseeing relevant project budgets, monitoring external events, tracking hours and expenses, ensuring satisfactory performance, and supervising subcontractors, contract work, and employees.
Technical Solutions Architect Arrow Electronics IncTechnical Solutions ArchitectKS$105,300–$150,150 / yearJob Description: Arrow is seeking a Technical Solutions Architect with understanding of modern Network-as-a-Service (NaaS) platforms (preference given to Meter NaaS knowledge and experience), and practical knowledge of network solutions common in the market (MX, SRX, QFX, Mist AI, Junos, EOS, AOS), TCP/IP, L2-L3 networking, network design, SD-WAN, and WAN optimization techniques. Works in partnership with supplier management, sales and marketing teams to develop and implement specific industry and account penetration strategies, produce account specific product and sales enablement plans, provide assessments and drive leads from pipeline identification to sale acceleration and completion.
Field Technical Specialist, Kansas City Impulse Dynamics Germany GmbHField Technical Specialist, Kansas CityKansas City, MO$80,000–$90,000 / yearThe Field Technical Specialist (FTS) is responsible for supporting the departmental goals and objectives of Technical Operations, as well as internal/external customers with specialized technical training on procedural applications of Impulse Dynamics products. Our approach is to work in true partnership with physicians, affiliated health professionals, and healthcare administrators - providing the consultation, technical expertise, and comprehensive support they need to best serve their patients and communities.
Field Technical Specialist, Kansas City Impulse DynamicsField Technical Specialist, Kansas CityKansas City, KansasThe Field Technical Specialist (FTS) is responsible for supporting the departmental goals and objectives of Technical Operations, as well as internal/external customers with specialized technical training on procedural applications of Impulse Dynamics products. Our approach is to work in true partnership with physicians, affiliated health professionals, and healthcare administrators – providing the consultation, technical expertise, and comprehensive support they need to best serve their patients and communities.
Technical Leader / IT Architect MaximusTechnical Leader / IT ArchitectKansas City, KSRemoteFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Candidates must meet requirements to obtain and maintain an IRS Minimum Background Investigation (MBI) clearance (active IRS Moderate Risk MBI clearance is strongly preferred).
senior-associate-technical-consultant-power Burns & McDonnellsenior-associate-technical-consultant-powerKansas City, MOLead efforts to increase the firm's market share for consulting services in the chosen area(s) of technology by securing additional projects and clients. Bachelor's degree in engineering, architecture, science, construction or related degree and 21 years of applicable experience required.
Technical Sales Representative - Mobile Hydraulics Womack Machine Supply Co of OKTechnical Sales Representative - Mobile HydraulicsKansas City, KSWORK ENVIRONMENT: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. Utilizing a proven sales process, the Evolution Motion Solutions Technical Sales Representative partners with customers to identify their needs, understand their business, and ultimately provide tailored solutions for their applications.
Senior Engineer/Project Technical Leader CDM SmithSenior Engineer/Project Technical LeaderKansas City, MissouriAdditional Compensation: FALSE Pay Range Min: USD $100,214.00 Pay Range Max: USD $175,365.00 Visa Sponsorship Available: No-We will not support sponsorship in the United States, i.e. H-1B or TN Visas for this position In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
Technical Support Specialist-Bilingual French PSG Panasonic Connect North America Professional ServicesTechnical Support Specialist-Bilingual FrenchLeawood, Kansas$17–$20 / hourFull timeExcellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion. Our technicians know mobile technology inside and out and take the time to get to know the customers personally and are committed to excellent service year after year.
Tier II Technical Customer Support PSG Panasonic Connect North America Professional ServicesTier II Technical Customer SupportLeawood, Kansas$18–$21 / hourFull timeExcellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion. Health Management and Wellbeing Programs – EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program.
Technical Call Center Agent-Bilingual-Spanish PSG Panasonic Connect North America Professional ServicesTechnical Call Center Agent-Bilingual-SpanishLeawood, Kansas$17–$20 / hourFull timeExcellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion. Our highly trained staff of technicians provides expertise ranging from hardware integration and warranty support to product customization and field-ready kitting.
NewTechnical Lead Software Engineer Garmin LtdTechnical Lead Software EngineerOlathe, KSIn this role, you will be responsible for being a key technical contributor and/or Lead Software Engineer in major product and/or application development project or software development for significant new applications of known technology. Overview We are seeking a full-time Technical Lead Software Engineer at our Cary, NC office.
Retail Technical Training Coordinator- WEST The Goodyear Tire & Rubber CoRetail Technical Training Coordinator- WESTKSAssociate's degree in automotive technology or related field required; equivalent experience (minimum 8 years) considered in lieu of a degree, along with Master ASE Automotive Technician certification (including L1) and additional ASE certifications preferred. Strong communication, coaching, and analytical skills, with the ability to simplify complex concepts, identify skill gaps, and operate independently in a field-based environment.
NewManager, Technical Support HungerRushManager, Technical SupportOverland Park, KSThe all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Manages a team of Technical Support Specialists that provide quality customer service, including interactions with customers, answering customer inquiries, and effectively handling customer complaints. .