This person manages the front office, handles in-person or Zoom traffic, answers phones, prepares electronic files for advising and senior check appointments, works with other records specialists to process reports and update student records, performs clerical tasks and basic record specialist functions, and must manage a large base of knowledge that frequently changes. Expertly use Banner Student, DegreeWorks, WebFocus Dashboard, DocuWare, Zoom, MS Office, Google Workspace, Appointment scheduling software, email, multi-line phones, copiers, and fax machines.