Provides help desk assistance and answers questions regarding Epic MyChart including light troubleshooting Facilitate, process, and document physician to physician consultation requests from internal and external physicians by using Tiger Text and connecting with on-call provider Schedule, change, cancel, and confirm appointments for all Academic Medical Group Family Community Medical locations, General pediatrics, Radiology, and other limited specialty services using Epic and site specific protocols. PRIMARY PURPOSE: Provides essential telephone coverage from 6:00am-9:00pm 365 days per year for Contact Center responsibilities which include Careline, MyChart Help, MD Network, and Patient Relations inbound phone queues that support the entire medical institution including all hospitals, Medical Group, College of Medicine, and across all Client locations.