Proven experience as a help desk or front-line support technician, including hands-on management of tickets in a support ticketing system; ideally three to five years in a school, campus, or comparably high-volume, multi-departmental environment with seasonal peaks. Working as one of two technicians on the help desk team, the Technology Systems Specialist provides responsive support to faculty, staff, and students across a wide range of needs, including devices, accounts, connectivity, and classroom technology.