Job Summary: Performs a variety of detailed donor care duties including the input of confidential donor information into the Donor Management System, secretarial, data entry, and clerical work necessary for the smooth operation of the Area Command or Corps Development Department; performs typing, data entry, filing, and maintenance of donor records and donor relations as a majority of the responsibilities; answers the telephone and provides general information regarding the office operations and/or services; processes incoming/outgoing mail. Answers telephone in a courteous and tactful manner; greets and assists employees and people from outside The Salvation Army; provides accurate and complete information regarding the office operations and/or services; attempts to resolve complaints in a calm, courteous, and tactful manner; represents the Development Department to donors, prospects, suspects, attorneys, financial professionals, and the general public through phone interaction.