Job Description: Source One is a consulting services company and we’re currently looking for the following individual to work as a consultant with our direct client, a global pharmaceutical manufacturing client in Somerville, NJ No Third-Party, No Corp to Corp, No Sponsorship Now, Future or Current Temporary Authorization Title: Business Analyst, SalesForce Digital Customer Solutions Location: Somerville, NJ Hybrid: 3 days onsite (Mon-Fri, 40 hours) Contract Duration: 6 months, with likely extension Pay Rate: $88.23 per hour (w2) Position Overview The NA Deliver Business Analyst supports North American customer service operations by connecting business processes with the technology platforms that enable them. As part of the Digital Customer Solutions team, this role focuses on Salesforce Service Cloud, case management, reporting, and integrations with SAP and other enterprise systems supporting customer service, order management, and supply chain operations.