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Recruits and trains leadership volunteers to support placement and supervision of staff and programs in the delivery of SAF/IS U.S. programs and services, Training Services, Disaster Cycle Services, and providing support to Armed Forces Blood Services. Cultivates relationships and partnerships with external constituents in the local community, including government organizations, corporate partners, civic organizations, and other community charitable and nonprofit agencies with the purpose of furthering the mission of the Red Cross.

<h1>Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.</h1><h1>By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?</h1><h2></h2><h1>Join us—Where your Career is a Force for Good!</h1>Job Description:Position Note:Remote work is not available for this position; on‑site attendance is required. WHY CHOOSE US?Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.   When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.Where Your Career is a Force for Good!The American Red Cross is currently seeking a Mobile SAF-IS Regional Program Specialist to support the Service to Armed Forces and International Services Division mission.  This position is regional, but also part of our mobile staff which requires meeting strict medical and security clearances prior to employment.  In this role worldwide deployment is a condition of employment. Mobile staff members typically deploy for 6 months at a time, approximately once every 18-24 months, and can be sent to any military base in the world. Relocation assistance is only available for current employees within a 50-mile radius within the division.WHAT YOU NEED TO KNOW:Manage and administer the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures. Support the delivery of International Services programs and services. Provide support, development, and/or leadership guidance to all volunteers.  Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State, and local regulations.Relationship Management and Community Outreach: Serves as the “face” of the Red Cross at assigned location. <ul><li>Builds strong relationships with military leadership, key organizations, and community leaders.</li><li>Cultivates relationships and partnerships with external constituents in the local community, including government organizations, corporate partners, civic organizations, and other community charitable and nonprofit agencies with the purpose of furthering the mission of the Red Cross. Outreach includes command meetings, education briefings, presentations, or information sessions</li><li>Builds community presence through enhancing marketing opportunities with local Armed Forces Network, utilization of social media platforms, and leveraging local base advertising opportunities to spread the Red Cross Mission and service.</li></ul>Volunteer Management:  Manages a volunteer engagement program and cycle to enable delivery of all Red Cross programs and services on a military installation and in their local community. Manages Volunteers who will be the primary resource to administer the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures.  When volunteers are unavailable, the manager is responsible in delivering the mission specific services.<ul><li>Develop and implement local needs assessment and Volunteer Program Plan through utilizing process established by Volunteer Resources.</li><li>Recruits and trains leadership volunteers to support placement and supervision of staff and programs in the delivery of SAF/IS U.S. programs and services, Training Services, Disaster Cycle Services, and providing support to Armed Forces Blood Services.</li><li>Effectively utilize the Volunteer Connection Platform to manage, document, train, recognize and communicate with volunteers within the local footprint.</li></ul>Service Delivery Management:  Ensures the consistent delivery of SAF and IS U.S. services to all clients in their area. <ul><li>Provides supervision of volunteer Service Delivery staff.</li><li>Coordinates services to military treatment facilities and VA hospitals through rehabilitation programs, material assistance, resiliency training and morale items and support. </li><li>Ensures community outreach, to include command meetings and education briefings, presentations, or workshops</li><li>Ensures a strong military community outreach program and implementation of special events and projects in support of SAF/IS U.S. initiatives. </li><li>Manages support services to military members and their families to include family follow-up information and referrals, and other related services. </li><li>Provides support for the emergency communications center with local information, as appropriate.</li><li>Develops outreach strategies aimed at promoting International Services U.S. programs to the community and ensuring the local community is aware of what programs and services are available.</li></ul>Financial and Reporting Management:  Develops and manages budgets and expenditures to ensure programs are operating within budget to support all programs and services. Monitors and reports on the outcomes and results of programs and services to ensure organizational accountability and makes recommendations for continuous improvement to ensure metrics are consistently met.WHAT YOU NEED TO SUCCEED:<ul><li>Bachelor’s degree in business or public administration, human resources management, community organization, social or health sciences, or related field is required; or related equivalent experience. </li><li>5 years minimum related experience in program management or related field is required. </li><li>Requires strong computer skills.  Public speaking skills and the ability to communicate effectively verbally and in writing are required. Must have strong interpersonal skills and the ability to work well in an individual or team environment. </li><li>Ability to balance multiple priorities is essential.   </li></ul>Work Conditions:Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential.  May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state, and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.FOR MOBILE POSITIONS ONLY (Domestic and Overseas settings)Some positions are designated as “Mobile” and subject to unique job requirements. SAF Mobile Staff perform the same basic job responsibilities as non-mobile staff in regions. In addition to those responsibilities, this special workforce is also required to deploy on short term temporary assignments, serving alongside military members who are deployed to designated theaters of operations anywhere in the world. Mobile staff must be ready to deploy whenever called upon, and to do so are required to meet and maintain specific medical and other readiness requirements.  Requirements unique to mobile positions include the following:Support both the day-to-day operations and emergency needs of the Hero Care Center as a member of the Hero Care Network Contingency Team. <ul><li>Completes all trainings and requirements to maintain casework proficiency, to include working shifts and participating in readiness drills.</li><li>Responds to emergency, surge, and disaster situations, as needed.</li></ul>To maintain readiness, staff must:<ul><li>Maintain all medical and security requirements</li><li>Engage in annual deployment familiarization program to include trainings and meetings</li><li>When activated to deploy, participate in additional trainings and meetings to prepare for deployment</li></ul>Mobility Requirements:  <ul><li>U.S. citizenship is required.  Must be able to obtain a secret security clearance and a no-fee U.S. passport.</li><li>Worldwide mobility is a condition of employment and an essential function of this position.</li><li>Must accept work assignments anywhere in the world, including conflict areas, where the American Red Cross is providing services to members of the military and their families. </li><li>Must meet strict medical and physical requirements, including immunizations required by the U.S. military.</li><li>May be required to wear military uniforms, and live and work in harsh and stressful environment in conflict areas. </li><li>Periodically accompanies the military on deployments.</li></ul>WHAT WILL GIVE YOU THE COMPETITIVE EDGE:Ideal candidates will have a passion for supporting military members with the physical stamina and emotional capacity to live and work alongside deployed military members in harsh climates and difficult environments. SAF/IS employees are servant leaders supporting deployed military members through difficult and challenging issues. Candidates need to thrive on service and teamwork. Candidates must be adaptable with an ability to manage through ambiguity engaging others in problem solving complex issues.Core Competencies <ul><li>Adaptability: Successful candidates must adjust to new situations quickly and have the ability to tackle the challenges these situations present. </li><li>Independent Problem Solving: Successful candidates are capable of handling high-pressure situations by knowing who to engage in dialogue and up with actionable solutions</li><li>Teamwork: Successful candidates have the ability to collaborate with team members, volunteers, and military personnel to achieve SAF/IS mission.</li><li>Servant Leader: Successful candidates must be leaders who out others and the mission first. Someone who understands that deployment is a hardship, and our mission is to support our military personnel in uncomfortable situations and circumstances.</li><li>Familiarity with military culture, regulations and protocol.</li><li>Experience with American Red Cross programs and services is strongly.</li></ul>BENEFITS FOR YOU:As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: •    Medical, Dental Vision plans •    Health Spending Accounts & Flexible Spending Accounts •    PTO:  Starting at 15 days a year; based on type of job and tenure •    Holidays:  11 paid holidays comprised of six core holidays and five floating holidays •    401K with up to 6% match •    Paid Family Leave •    Employee Assistance •    Disability and Insurance: Short + Long Term •    Service Awards and recognition<h2></h2><h2>Apply now!  Joining our team will provide you with the opportunity to </h2><h2>make your career a force for good!</h2>The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ​Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.  AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an <a href="https://www.americorps.gov/partner/partnerships/employers-national-service" rel="nofollow noopener noreferrer" target="_blank">EONS</a>partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit<a href="https://www.redcross.org/volunteer/become-a-volunteer/urgent-need-for-volunteers.html" rel="nofollow noopener noreferrer" target="_blank">redcross.org/volunteertoday</a> to learn more, including our most-needed volunteer positions.To view the EEOC Summary of Rights, click here:  <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" rel="nofollow noopener noreferrer" target="_blank">Summary of Rights</a>

American National Red Cross

3095397 SAF Specialist

Budget Management

Business Administration

Communication Skills

Community Programs

Community Relations

Compensation and Benefits

Conferences

Continuous Improvement

Customer Support/Service

Delivery Management

Dental Insurance

Disability Insurance

Document Management

Emergency Response

Emergency Services

Expense Management

Expense Tracking

Federal Government

Federal Laws and Regulations

Financial Reporting

Government Organizations

Health Science

Hospital

Human Resources Management

Improvement Metrics

Interpersonal Skills

Keyboards

Leadership

Manual Dexterity

Military

Multitasking

Needs Assessment

Non-Profit Funding

Peace Corps

Presentation/Verbal Skills

Problem Solving Skills

Program Planning

Project/Program Management

Public Administration

Regulations

Regulatory Compliance

Relationship Management

Safety/Work Safety

Sales Management

Secret Clearance

Security Clearance

Servant leadership

Service Delivery

Social Sciences

Standard Operating Procedures (SOP)

State Laws and Regulations

Strategic Planning

Team Player

United States Citizen

United States Military

Vehicle Driving

Vision Plan

Volunteer Management

Work From Home

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OTHER

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Should a housekeeper not be available, and a dirty room is needed for house guests, the Guest Services position will take necessary steps to ensure the room is cleaned. · Assists with in house conference services to include Shadowlawn, organization, inventory, preparing signage, CMH proper set ups and breakdowns and A/V assistance.

Overview:
Description:The Clara McLean House Guest Services/Referral Specialist is the primary contact for guests for Clara’s House. This is a professional position that interacts with guests daily and is responsible for the overall safe and efficient operation of the house. While on duty, this position oversees processes related to guest stays, and is responsible for implementing house policies/procedures, guest rules, all in conjunction with and providing support to the House Manager.

Responsibilities:
Job Responsibilities Guest Services· Coordinates guest transportation to hospital via courtesy van or consultation with FirstHealth Security.· Primary point of contact for discount lodging services which includes assisting families with hotel reservations when they cannot be accommodated at CMH.· Champion for employee engagement and satisfaction projects as requested, Baking Brigade and Souper Monday.· Be available to talk with and assist guests.· Maintain in strict confidence all information and conversations regarding patients and families.· If necessary, remove guests that are inappropriate for the setting in collaboration with House Manager or Director and FirstHealth Security staff. Personnel/Volunteer/Vendor Management:· Prepare Housekeeper duties daily checklist· Maintain communication system between shifts and attend scheduled staff meetings.· Provide House Volunteer assistance and direction as needed in absence of Volunteer Coordinator.· Maintain positive relationships with vendors, contractors, following through with visit and outcome details with House Manager. Operations Management:· Assume comprehensive daily operations lead as directed or in in absence of House Manager.· Process qualified guest referrals from hospital navigators and nurses, and if rooms are not available, discuss appropriate action with House Manager or Director.· Build and maintain positive working relationships with all referral sources within FH and with outside clinics.· Register and check out guests, maintain registration system accuracy.· Provide daily financial reporting to Foundation· Request pantry order weekly from food and nutrition, keep inventory updated, and stock items in appropriate areas.· Assists with in house conference services to include Shadowlawn, organization, inventory, preparing signage, CMH proper set ups and breakdowns and A/V assistance.· Maintain the Gift in Kind log, following thank you process for each donation.· Coordinate cleaning of rooms after check-out working with housekeeper.· Should a housekeeper not be available, and a dirty room is needed for house guests, the Guest Services position will take necessary steps to ensure the room is cleaned.· Answer and stay in wireless telephone contact during entire shift.· Communicate safety or out of service issues with guests and staff promptly using signage, verbal, and/or written warnings.· Submit work orders for house repairs and handle routine cleaning, maintenance and repairs, as necessary. Routine cleaning duties are outlined in the shift checklist.· Notify House Manager of any accidents, problems, or unusual happenings.· In absence of House Manager, responsible person in case of emergency or fire. Knowledge of emergency/safety systems crucial in being able to direct guests to safety.· Implement weekend closure duties.  Additional skills:· HHK - Guest registration system/database, room key card system, computers, phone system, copier/scanner/fax. Flexible, yet capable of directing guests and enforcing policies.· Ability to work overnight or swing shift to fill in vacant shifts

Qualifications:
Qualifications:Excellent written, verbal, and interpersonal communication skills are required. Ability to react calmly and adjust in an ever-changing environment while displaying a professional and positive attitude. Need to be able to convey a warm sense of hospitality as the frontline employee providing a high level of customer service. Excellent critical thinking skills. Highly organized. Advanced computer literacy. References are required. Education/formal training/licensure/certification experience:· High School graduate; college degree preferred.· Minimum 3 years combined experience in healthcare, social services, hospitality services or facility management.· References required

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3095397 SAF Specialist American National Red Cross

Guest Services Referral Specialist FirstHealth of the Carolinas, Inc.

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