This leader identifies friction, gaps, and opportunities across the customer lifecycle and translates customer insight into strategic investments, connected experiences, and transformative digital capabilities that enable customers to engage with ASSA ABLOY as a unified ecosystem rather than a collection of individual products, platforms, brands, and business units. This leader will work across Product, Technology, Sales, Marketing, Customer Success, Operations, Customer Care, Business Unit Leadership, and Corporate Functions to define future-state customer experiences and guide enterprise investments that improve customer outcomes while accelerating growth, efficiency, retention, and competitive differentiation.