Clerical Assistant

Duties

• Clerical work, including filing, data entry, reception work, schedule meetings, typing and preparing correspondence, indexing, operating office equipment (fax, computer, photocopier), and other clerical functions.
• 50 keystrokes per minute, Microsoft Office knowledge intermediate level. Interpersonal skills, both verbal and written.
• Excellent customer service skills.
• Performs data entry and general clerical duties.
• Maintains professional demeanor.
• Liaisons with nurses, physicians and staff.
• Ability to interact with patients all day.
• Under the direction of the Assistant Director, Social Medicine, the temp will identify and support patients with health-related social needs (HRSNs).
• The Social Medicine team in the Office of Clinical Services and Population Health is responsible for developing and operationalizing tools and workflows to identify and address health-related social needs (HRSNs) across the healthcare system.
• The temp identified for this role will work with members of the Social Medicine team to outreach a targeted group of patients, assess them for HRSNs, and ensure they are connected to the appropriate internal or external resources to address those needs.

General tasks and responsibilities will include:

• Conduct outreach to patients including but not limited to making phone calls as directed by Assistant Director and Social Medicine team leadership
• Follow a script for asking patients about their HRSNs, using judgement to discuss the specific needs of the patient
• Document outcome of screenings using electronic health record so that there is a record of the patient's HRSNs
• Track progress of patient outreach using Excel spreadsheets in line with H+H patient data sharing policies
• Refer patients who have HRSNs to internal or external partners based on guidance from the Assistant Director and Social Medicine team leadership
• Support Assistant Director in modifying outreach and assessment workflows or referral workflows as needed
• Support additional patient outreach projects related to HRSN identification and resource connection to support the Social Medicine team objectives
• Participate in regular Social Medicine team meetings, as needed
• Participate in the Office of Ambulatory Care and Population Health meetings and activities, as needed
• Report regularly to the Assistant Director for support and feedback; participate in program and project improvement efforts

Skills

• 3 years experience
• Microsoft Office (e.g. Word, Excel, and Powerpoint); Electronic Health Record (Epic, MyChart)
• Strong computer literacy and comfort learning new computer programs
• Strong reading and writing skills
• Proficiency in speaking a language other than English, preferably Spanish, Haitian Creole, Mandarin, Bengali, Russian, Cantonese, French, Arabic, Hindi, Urdu, Albanian, or Korean
• EPIC experience a plus - preferred

Education

• High School Diploma/ GED
• Prior medical office experience and knowledge of medical terminology preferred.

scheduleNotes

• Hybrid - 1-2 days onsite per week at Central Office.
• 9am-5pm schedule.
• 35 hours/weekly

Department Name

• POPULATION HEALTH

ATD Technology, LLC is a certified minority woman owned business that creates opportunities to match qualified individuals with client programs while meeting all parties' financial and technical goals. ATD is a full service provider with offerings in Contract, Permanent and Temp-to-Perm staffing solutions. We serve Fortune 1000, mid cap and small cap companies in the Commercial, Public and Government sectors.