Customer Service Representative - State Farm Agent Team Member

Jim Tom - State Farm Agent
  • Chicago, IL
  • Full-time
2 days ago

Job Description

State Farm Insurance Agent Team Member wanted for a future opening!


Candidates must possess active Illinois Property & Casualty Licenses and State Farm Insurance Agency experience 


Licenses:
  • Property & Casualty (P&C) license REQUIRED
  • Life & Health license preferred
Experience:
  • State Farm Insurance Agency experience REQUIRED
Location: – (North Center) Chicago 60618
Office Hours:Mon–Fri, 9:00 AM–5:00 PM (No evenings, no weekends)
Commute: Short commute preferred


About the Role:
We’re hiring a replacement State Farm Agent team member to join our office as a generalist. You’ll handle customer service for existing policyholders and support new prospects with protection conversations—not “one-and-done” work.


What You’ll Do:


1) Help Current Policyholders


  • Handle customer service inquiries with accuracy and care
  • Address gaps during conversations by asking relevant questions
  • Offer/maximize discounts when available (where permitted)
  • Help customers upgrade coverage to protect what matters
  • Pivot to additional products when appropriate
2) Help New Prospects


Handle new leads from:


  • referrals
  • call-ins / walk-ins
  • social media
  • internet leads
  • StateFarm.com leads
  • and other sources
Our Service Philosophy


We don’t do “one-and-done.” We follow:   TAKE CARE LOOK ASK HELP PIVOT CLOSE


Take Care + 1: you’ll help with what they need and find at least one additional appropriate way we can help—without pressure.


Training & Coaching


  • Word tracks, product knowledge, and role-playing
  • Ongoing training so you can grow your confidence and protection conversations
Benefits:
  • Base pay* (DOE)
  • Performance incentive bonus*
  • Paid time off
  • Profit-sharing plan
  • Health premium allowance
  • M–F 9–5 (no evenings or weekends)
  • Professional in-office environment
  • Ongoing training and career development opportunities
  • Total compensation = (Base pay + unlimited incentive pay), determined by production, skills, licenses, education, and experience.
Who You Are
  • Friendly, professional, and good at communicating
  • Comfortable asking questions and reviewing policies
  • Motivated to succeed and enjoy helping people
  • Reliable in regard to attendance
  • Energetic with Strong Work Ethics
  • P&C license required (Life/Health is a plus)
  • State Farm agency experience required
Apply
If you are motivated to succeed, enjoy helping people, and possess State Farm Agency experience & are Insurance licensed, we would like to hear from you.

Contact us today, and we will contact you by email or text.


 Note: This position is with a State Farm independent contractor insurance agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete applicable licensing requirements and training programs.

Numbers & Facts

LocationChicago, IL
Job TypeFull-time

Skills

  • Communication Skillsunmatched
  • Customer Support/Serviceunmatched
  • Insuranceunmatched
  • Licensingunmatched
  • Microsoft Wordunmatched
  • Resolve Customer Issuesunmatched
  • Social Mediaunmatched
  • Training Programunmatched

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