Smoker & Company LLC, a well-established CPA firm with multiple offices in Lancaster and Berks County, is seeking a Front Desk Receptionist / Administrative Assistant to be the welcoming face of our company. This role is essential in managing front desk operations while also providing comprehensive administrative support across our family of companies, offering business services such as collections, business consulting, wealth and property management.
The successful candidate will be responsible for managing inquiries, greeting clients, handling correspondence, scheduling appointments, and supporting various administrative tasks while working in a fast-paced environment.
Responsibilities:
Greet and check in clients
Answer and route incoming calls
Schedule and reschedule appointments
Process client forms and upload documents to portal
Monitor faxes and distribute mail
Provide general administrative support
Open/Close the office
Create Shipping Labels
Additional administrative duties as assigned
Requirements
3 years of office, reception, or administrative experience, including working directly with clients at a front desk
Proficiency with Microsoft Office
Experience with scheduling systems and multi-line phone systems
Experience with typing and data entry in an office setting
Experience handling high call volume
Experience coordinating with internal teams across accounting, tax, or other office functions
Experience handling confidential information
Available to work Saturday mornings during tax season
Benefits
We offer benefits including health insurance, 401K, paid holidays and PTO!