Description

About Us

Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.

We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology. 

Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle. 

Key Responsibilities

Complex HR Operations and Escalation Management

·       Own assigned HR operational processes, including process design, controls, exception handling, and ongoing improvement.

·       Resolve escalated employee and manager inquiries requiring policy interpretation, cross-functional coordination, or investigation of transaction discrepancies.

·       Review complex employee changes for appropriate documentation, approvals, timing, and downstream impacts.

·       Partner with HR Business Partners and functional specialists to implement sensitive or nonstandard employee changes.

·       Identify recurring operational issues and recommend corrective actions to the Senior Manager.

·       Support policy updates and translate approved changes into practical procedures, guidance, and workflows.

Workday Data Quality and Operational Controls

·       Own operational data quality reviews and resolve discrepancies in partnership with HRIS, Payroll, and other HR functions.

·       Define business requirements for HR process improvements and partner with HRIS on workflow changes, testing, and implementation.

·       Review complex or exception-based transactions and coordinate resolution of system or process issues.

·       Establish audit checkpoints and reconciliation practices for employee changes and assigned programs.

·       Develop reporting that gives the Senior Manager visibility into operational performance, outstanding issues, and program status.

Process Leadership and Senior Manager Support

·       Lead assigned HR operations projects from planning through implementation, including milestones, stakeholder coordination, and progress reporting.

·       Maintain procedures, decision guides, and responsibility assignments for owned processes.

·       Provide functional guidance and training to HR coordinators and associates, serving as an escalation resource for complex questions.

·       Review the quality of work within assigned processes and address gaps through coaching, clearer procedures, or stronger controls.

·       Recommend how routine activities should be delegated and standardized to improve team capacity.

·       Support the Senior Manager with operational planning, audit readiness, vendor performance reviews, and priority initiatives.

·       Serve as a designated backup for assigned operational matters during the Senior Manager’s absence.

Immigration Sponsorship and Permanent Residency Program Ownership

·       Own the administration and coordination of the company’s employment-based immigration program, including work visa sponsorships, extensions, amendments, transfers, and employment-based permanent residency processes.

·       Serve as the primary operational liaison among employees, hiring managers, Talent Acquisition, Legal, and external immigration counsel.

·       Coordinate sponsorship requests and business justifications, obtain required internal approvals, and ensure actions align with company policy.

·       Manage case activity from initiation through completion, coordinating documentation, internal reviews, counsel follow-up, and employee communications.

·       Maintain a comprehensive case tracker covering immigration status, filing milestones, expiration dates, anticipated costs, and required business actions.

·       Coordinate permanent residency processes, including PERM-related activities and subsequent filing stages, under the direction of immigration counsel.

·       Partner with counsel and internal stakeholders to assess the immigration implications of promotions, transfers, work location changes, reorganizations, and separations.

·       Coordinate immigration-related recruitment, notices, records, and employer documentation as directed by counsel.

·       Develop and maintain sponsorship procedures, employee guidance, and escalation protocols.

·       Provide the Senior Manager with regular updates on case progress, upcoming decisions, costs, and potential business impacts.

Leave of Absence and Accommodations Management

·       Own end-to-end administration of employee leaves of absence, including medical, family, pregnancy disability, parental, military, personal, and other applicable statutory and company-provided leaves.

·       Serve as the primary point of contact for employees, managers, and leave administrators, providing clear guidance on eligibility, required documentation, leave options, and return-to-work expectations.

·       Evaluate leave eligibility, coordinate required notices and certifications, determine applicable leave designations, and track deadlines under company policy and applicable federal and state requirements, including FMLA, CFRA, and California Pregnancy Disability Leave.

·       Manage continuous, intermittent, and reduced-schedule leaves, including extensions, overlapping entitlements, and leave exhaustion; escalate complex cases to the Senior Manager and Legal.

·       Lead the coordination and documentation of the interactive accommodation process, partnering with employees, managers, HR Business Partners, and Legal to evaluate requests, implement approved accommodations, and monitor effectiveness.

·       Coordinate return-to-work planning, applicable release documentation, work restrictions, modified schedules, and approved accommodations with relevant stakeholders.

·       Partner with Payroll and Benefits to coordinate leave-related pay, paid time off, benefit continuation, employee premium payments, and applicable disability or paid family leave benefits.

·       Coordinate leave and accommodation matters arising from workplace injuries with the workers’ compensation administrator and designated internal partners.

·       Oversee third-party leave and disability administrators, monitor service quality and case progress, and resolve escalated issues while maintaining internal accountability.

·       Maintain accurate leave records and Workday status information, safeguard medical documentation separately from personnel records, and limit disclosures to appropriate business needs.

·       Own leave procedures, templates, employee guidance, manager education, audits, and reporting; identify trends and recommend process or policy improvements.

Qualifications

Required

·       Five or more years of progressive HR experience, including substantial experience in HR operations and independent program or process ownership.

·       Demonstrated experience coordinating employment-based immigration and permanent residency cases with external immigration counsel.

·       Experience managing vendor invoices, expense tracking, budget reporting, and financial reconciliation.

·       Experience resolving complex HR operational issues and coordinating work across multiple stakeholders.

·       Strong working knowledge of HR systems, employee data controls, and operational reporting.

·       Ability to interpret established policies, recognize matters requiring Legal or leadership review, and exercise sound judgment.

·       Strong project management, analytical, organizational, and communication skills.

·       Ability to handle sensitive employee, immigration, legal, and financial information with discretion.

·       Proficiency in Microsoft Excel and other Microsoft Office applications.

·       Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent relevant experience.

Preferred

·       Hands-on Workday HCM experience, including business processes, reporting, and transaction troubleshooting.

·       Experience supporting a multistate or geographically distributed workforce.

·       Experience improving HR processes and establishing operational controls in a growing organization.

·       Experience providing functional guidance to junior HR team members.

·       SHRM-CP or PHR certification.

Benefits

Salary Range:

Benefits:

• Fully paid medical, dental, and vision insurance (partial coverage for dependents)

• Contributions to 401k funds

• Over four weeks of PTO per year

• Bi-annual pay increases

• Health and wellness benefits, including free gym membership

• Quarterly team-building events

At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc. 

Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.