Student Accounts Office Associate - PLV

Under the direct supervision of the Associate Director, Student Accounts, the Office Associate provides pivotal frontline and administrative support to the Student Accounts Office. This student-level position is designed for a currently enrolled student and plays a key role in ensuring smooth day-to-day operations, strong customer service, and reliable assistance in student account services.

Position Duties

• Perform essential office tasks such as filing, scanning, data entry, message-taking, and general clerical support.
• Frontline Welcome & Office Presentation
• Act as a positive, professional presence-greeting all visitors, managing phone and email communication, and maintaining a clean, organized, and welcoming office space. Restock informational materials, display messages thoughtfully, and support a warm atmosphere.
• Participate in assigned special projects-such as updating training guides, supporting outreach efforts, or cross-campus initiatives.
• Answer questions in person, on the phone, by email, or in written correspondence; resolve problems and address concerns and issues from students, parents, faculty, and other third parties in the following areas: billing & payment, immunization compliance requirements, and financial aid.
• Contact academic advisors, colleges, or other university departments to clarify situations, as necessary; intercede and/or advocate on the student's behalf.
• Participate in various outreach functions.
• Actively participate in meetings, training, and other professional development opportunities, as assigned.
• Performs other such duties as may be assigned from time to time.
• Must be Federal Work Study Eligible
• Must be able to handle confidential information in a discreet manner
• Strong written and verbal communication skills
• Ability to work independently
• Strong customer service and organizational skills

Exact schedule to be determined with supervisor; no more than 20 hours per week when school is in session and no more than 35 hours per week during breaks.

Exact schedule to be determined with supervisor; no more than 20 hours per week when school is in session and no more than 35 hours per week during breaks.

About the Institution

Ranked in the top 9% of private US colleges that provide the best return on tuition investment, Pace University transforms the lives of its diverse students-academically, professionally, and socioeconomically. Currently, the University enrolls more than 13,000 students in more than 150 bachelor's, master's, and doctoral programs. Pace University is at the forefront of creating opportunity. Through the convergence of strong academics, experiential learning, and dedicated advising, Pace University empowers its students and positively impacts its communities.

AA/EEO Statement

Pace University is committed to achieving full equal opportunity in all aspects of University life. Pursuant to this commitment, the University does not discriminate on the basis of actual or perceived sex, gender or gender identity; race; color; national origin; religion; creed; age; disability; citizenship; marital or domestic partnership status; sexual orientation or affectional status; genetic predisposition or carrier status; military or veteran status; status as a victim of domestic violence, sex offenses or stalking; or any other characteristic protected by law federal, state or local law, rule or regulation.

Annual Security Report Notice

Pace is committed to ensuring the safety and security of the students, faculty, staff and visitors to the University. In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University's Safety and Security department publishes an Annual Security and Fire Safety Report, which can be accessed here. The report contains information on security policies as well as crime and fire statistics for the University.