Key Duties and Responsibilities: Own and grow a portfolio of shipper accounts, serving as the primary point of contact for day-to-day service and strategic planning Build pricing strategies and rate proposals in coordination with carrier sales and pricing teams Negotiate rates and contracts with shippers to protect margin while remaining competitive Partner with the carrier/capacity team to ensure reliable coverage on customer lanes, especially during volume spikes or capacity crunches Monitor shipment performance (on-time pickup/delivery, tracking, documentation) and proactively resolve service issues Identify upsell and cross-sell opportunities within existing accounts (new lanes, modes, services) Prepare and present quarterly business reviews (QBRs) with account performance data, market insights, and growth plans Track account activity, opportunities, and communication in the CRM/TMS Stay current on freight market trends, capacity conditions, and fuel/rate fluctuations to advise customers effectively Collaborate cross-functionally with operations, pricing, carrier sales, and billing to ensure smooth execution Compensation details: 80000-120000 Yearly Salary PI697bdc81c975-25448-414317475c143e31-5e48-4549-b638-05792d185386 You'll be the primary point of contact for assigned accounts — understanding their shipping needs, securing competitive capacity, resolving issues in real time, and identifying opportunities to expand volume and lane coverage.