Build and strengthen relationships with key stakeholders at multiple levels within customer organizationsAct as a trusted advisor by identifying opportunities to expand services and further penetrate existing accountsDesign and recommend logistics and supply chain solutions to solve customer challengesOversee the successful execution of day-to-day account commitments, ensuring high service levelsPartner with internal account leadership to develop pricing strategies that balance value and profitabilityProactively identify issues, consult with customers on potential solutions, and lead implementation effortsManage customer expectations through clearly defined metrics, KPIs, and performance trackingPrepare and participate in business reviews, contributing to or leading customer-facing meetings. Customers view you as a strategic partner—not just a service providerAccounts grow through expanded services, increased efficiency, and stronger relationshipsIssues are addressed proactively, with solutions implemented quickly and effectivelyData, metrics, and insights are used to demonstrate value and drive continuous improvement.