Additionally, instructs and guides others on navigating the complexities of products and engaging with high-level customers/partners, fostering their ability to capitalize on cross-selling opportunities effectively.","Leads special projects as assignedOther duties as assigned"],"externalDescriptionTitle":"Your activities","fieldOfActivity":"Sales","fieldOfActivityIcon":"","footerImageRef":"https://wikacademy.csod.com/clientimg/wikacademy/jobAdUploads/header_footer_images/US/001_USA_footer.png","headerImageRef":"https://wikacademy.csod.com/clientimg/wikacademy/jobAdUploads/header_footer_images/US/001_USA_header.png","keywords":[],"language":"English","locationIcon":"","minimumQualification":["Bachelor's degree in Business or Technical field or equivalent experience in field","Hands-on experience in Customer Service, Account Management, and/or Inside Sales is essential for this Senior Subject Matter Expert role, typically 5-7 years working with Manufacturer's Reps, Distributors and OEM Customers","Proven proficiency in deciphering and precisely interpreting complex customer drawings within WIKAs product portfolio, including the capability to deeply comprehend and translate intricate customer drawings to ensure seamless integration and support within the customers operational framework.","Demonstrated ability to swiftly and comprehensively process intricate technical information within assigned specialized technical product domain in order to rapidly analyze and effectively apply complex technical details to ensuring precise and informed support for our customers critical operations.","Effectively articulate and convey complex technical information with precision in both written and verbal communications, demonstrating strong interpersonal etiquette and professional demeanor, including over the telephone.","Expert proficiency in the comprehensive utilization of Microsoft Office365 Suite for intricate data analysis, reporting, and documentation.","Advanced expertise in navigating and leveraging the capabilities of Microsoft Dynamics ERP, particularly in managing and interpreting customer data and orders.","Voice of the Customer (VOC) and Customer-Centric Lean Six Sigma training, a plus"],"minimumQualificationTitle":"Your profile","modifyDate":"3/31/26","overviewPageLink":"job_portal. Bachelor's degree in Business or Technical field or equivalent experience in field Hands-on experience in Customer Service, Account Management, and/or Inside Sales is essential for this Senior Subject Matter Expert role, typically 5-7 years working with Manufacturer's Reps, Distributors and OEM Customers Proven proficiency in deciphering and precisely interpreting complex customer drawings within WIKAs product portfolio, including the capability to deeply comprehend and translate intricate customer drawings to ensure seamless integration and support within the customers operational framework.