The purpose of this position is to successfully handle patient accounts through payment application, payment reconciliation, collection of monies owed and past receivables, establishing payment plans, ensuring accuracy of patient statements, working of credit balances/refunds, the handling of mail returns/skip trace, recommending accounts for bad debt write off and reporting of work in progress. To do well as a Patient Account Representative, you will need to have an understanding of the inner-workings of medical billing, excel at problem-solving, should be capable of explaining medical billing practices, which can sometimes be complex, to patients without much familiarity with them.