Qualifications:* Awareness of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)* Ability to understand and follow specific instructions and procedures* Ability to gather data, to compile information, and prepare reports* Strong verbal and written communication skills* Presentation skills* Ability to influence stakeholders* Excellent customer service orientation* Track record of building and maintaining customer/client relationships* Well-organized, detail-oriented, and ability to multi-task* Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines* Strong prioritization skills* Ability to visualize and plan objectives and goals strategically* Conflict management skills* Decision making skillsEducation: High School Diploma/Equivalent and work experience that will allow successful performance of job expectationsYears Experience: 4-6 years of experience in customer account management or similar. Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations).* Utilize business systems, including CRM, portal management and workflow tools, to expedite the process of receiving, reviewing, responding and booking orders.*