Responsibilities include:Answer incoming customer calls and provide professional, courteous assistanceHelp customers with questions regarding service appointments, maintenance visits, and company servicesBook service and preventative maintenance appointmentsCollect accurate customer, equipment, and job informationMaintain customer profiles and service records in company systemsCommunicate appointment confirmations, schedule adjustments, and technician arrival informationCoordinate with dispatchers and field technicians to help keep the daily service schedule movingRespond to customer messages and follow up on unresolved requestsContact customers when ordered parts become available and arrange return appointmentsFollow up with customers regarding recommended repairs or work that has not yet been completedAssist with scheduling and renewal activities for maintenance agreementsReview work-order information for accuracy and proper classificationIdentify incomplete or unclear technician documentation and bring it to the appropriate team member's attentionExplain available maintenance programs and company services when appropriatePerform occasional outbound customer follow-up without an aggressive cold-calling or hard-sales approachOrganize service documents, customer paperwork, and related recordsMaintain accurate service histories and customer informationAssist with invoices, warranty documentation, and other service-office needsWelcome and assist customers who come into the officeCommunicate effectively with customers, technicians, management, and fellow office employeesProvide additional administrative support to the service department as neededWhat We're Looking For:We're looking for someone who can balance great customer service with strong attention to detail. Compensation & Benefits:Garber Heating & Air Conditioning offers:$17.25-$23.00 per hour, depending on experienceFamily Health Insurance Plan with 75% paid by the companyEmployer contribution to a Simple IRAPaid Time OffPaid HolidaysFamily-friendly work environmentIf you enjoy helping customers, communicating with different personalities, and keeping a busy service operation organized, we encourage you to apply.