Knowledge, Skills, and Abilities: The individual should have a basic understanding of medical device and quality system requirements; strong organizational skills; strong attention to detail; ability to accurately review and document information; ability to determine the number of complaint events from emails and supporting communications; ability to identify missing or unclear information; ability to coordinate timely follow-up; good written, verbal, and interpersonal communication skills; ability to work professorially with cross-functionally teams, Complainant, Customer Support, Field Sales, Medical Affairs, QA, Operations, and Complaint Investigators; ability to manage multiple complaint records within required timelines; and working knowledge of Microsoft Word, Excel, Outlook, and eQMS systems. 3. Accurately document complaint information within the complaint handling module/eQMS, including but not limited to: • Problem statement and event description • Device and product configuration information • Lot, serial, or batch number • Patient impact and medical intervention details • Event and awareness dates • Reporter/contact information • Returned product status • Supporting documentation and attachments 4. Perform initial complaint triage activities to assess completeness of available information, identify missing or unclear details, and determine the need for additional follow-up or escalation.